David Ifeanyi
@davidifeanyi
I guide families through enrollment while delivering high-volume customer and administrative support.
NigeriaWhat I'm looking for
At Connections Academy, I guide prospective families and caregivers through student enrollment, handling an average of 70 calls daily while troubleshooting portal issues and maintaining accurate customer records.
I've also supported HR operations at Fedora Herald and executive workflows at Potter's Transformation Christian Centre, where I supported three senior leaders and improved workflow efficiency by 20%. Across administrative roles, I coordinate calendars, stakeholder communications, records, invoicing, and documentation in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Connections Academy
Mar 2026 - Present (6 months)
Guides prospective families and caregivers through the student enrollment process, averaging 70 calls daily and troubleshooting portal issues. Maintains customer records and interaction logs, achieving an 85% quality score and 92.6% adherence rate.
Education
Degrees, certifications, and relevant coursework
Lagos State University
Bachelor of Science, Chemistry
Bachelor of Science in Chemistry from Lagos State University, completed in February 2024.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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