David Clark

Managed elevated, highly sensitive mortgage relief applicant requests for the NYS Homeowner Assistance Fund and resolved complex escalations. De-escalated irate situations, expedited urgent cases to help avert foreclosures, and responded to callers expressing suicidal thoughts with appropriate resources.

Educated individuals on NYS Homeowner Assistance Fund requirements and guided applicants through eligibility and step-by-step application processes. Managed high-volume temporary mortgage relief/funding requests, documented thousands of cases in Salesforce, and accelerated urgent applications for approaching foreclosure dates.

Drove Northeast territory fundraising and community outreach, promoting events and advocating for the organization’s mission while exceeding regional and team performance quotas. Trained and mentored team leaders on fundraising strategies and outreach recommendations, tracking progress in Salesforce to support stretch-goal achievement.

Provided high-volume member customer support by arranging non-emergency transportation services and guiding members through transportation coverage extensions. Ensured HIPAA and privacy compliance while delivering timely assistance.

Managed accounts and drove business development, consistently meeting or exceeding sales metrics by selling paid biographies within a prestigious publication. Conducted consultative outreach, tailored pitches based on each client’s accomplishments, and collaborated with writing teams to produce client-focused biography drafts.

Managed US and Canada territory to sell resort vacation properties, driving cold calling and outreach that resulted in top-producer performance and revenue doubling by the third year. Built repeat business by overcoming objections, tailoring options to individual budgets, and conducting conference calls to secure buyer commitments.

Activities and societies: Political Science Award; National Dean’s List.

Earned a Bachelor of Arts in Political Science from Yeshiva University.