David Chege
@davidchege
Dynamic customer service manager with a passion for education.
What I'm looking for
My name is David Chege Mukuhi, a dedicated professional with a strong background in education and customer service management. With over a decade of experience, I have honed my skills in communication, adaptability, and cross-functional collaboration. I began my career as a teacher, where I developed a passion for guiding and mentoring students, which later transitioned into roles in customer service and logistics management.
Throughout my career, I have held various positions that have allowed me to contribute significantly to organizational growth. As a Customer Service Manager at Kensen Limited, I have successfully led initiatives that improved customer satisfaction and streamlined operations. My previous experience as a Logistics Manager and Assistant Project Manager at New Muthokinju Group further solidified my expertise in managing teams and projects effectively. I am committed to continuous learning and development, seeking opportunities that challenge my skills and broaden my horizons.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
Kensen Limited
Nov 2022 - Present (2 years 7 months)
Manage customer service operations, ensuring high levels of customer satisfaction and effective communication across teams.
Logistics Manager / Assistant Project Manager
New Muthokinju Group
Sep 2017 - Jul 2022 (4 years 10 months)
Oversaw logistics operations, assisted in project management, and led customer service and public relations efforts.
Customer Care Representative
Airtel Kenya
Mar 2017 - Sep 2017 (6 months)
Provided customer support and assistance, addressing inquiries and resolving issues to enhance customer satisfaction.
Teacher
Abothuguchi High School
Jan 2015 - Jan 2017 (2 years)
Responsible for teaching History and Kiswahili, managing classroom activities, and participating in school discipline and guidance programs.
Teacher
Sunrise Academy
Oct 2010 - Dec 2010 (2 months)
Taught History and Kiswahili, served as class teacher for Form 1 South, and co-patron for the music club and Christian Union. Involved in timetable planning and school discipline.
Education
Degrees, certifications, and relevant coursework
Moi University
Bachelor of Education, Education
2011 - 2014
Pursued a Bachelor of Education in Arts, focusing on teaching methodologies and educational practices.
Ikawa High School
Kenya Certificate of Secondary Education, Secondary Education
2006 - 2009
Achieved the Kenya Certificate of Secondary Education (KCSE) at Ikawa High School.
Kayole 1 Primary School
Kenya Certificate of Primary Education, Primary Education
1996 - 2005
Completed the Kenya Certificate of Primary Education (KCPE) during my time at Kayole 1 Primary School.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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