Brendar Rita

I am a dynamic professional with a proven track record at Safaricom PLC, where I excel in customer satisfaction and team leadership. My expertise in communication and analytical skills has significantly enhanced service quality and operational efficiency. I have demonstrated the ability to exceed targets through effective relationship building and time management.

In my current role as a Customer Experience Executive, I resolve customer complaints promptly and effectively, ensuring high levels of customer satisfaction. I provide accurate information regarding company products and services, communicate current deals and promotions to customers, and collect customer feedback to inform service improvements. My previous experience as a Customer Care Representative at RAA Limited further honed my skills in managing high call volumes and enhancing customer satisfaction.