Grace Gathoni

As a dedicated Customer Service Manager with a proven track record, I have successfully boosted customer retention rates from 16% to 33% at D Light Company through exceptional problem-solving skills and relationship-building efforts. My experience includes training and mentoring associates on performance-oriented strategies, ensuring that our team consistently delivers outstanding service.

Prior to my role as a manager, I served as a Customer Care Attendant at Pitch Point Company, where I honed my ability to balance multiple tasks while maintaining high service standards under pressure. I believe in establishing trust with customers by being knowledgeable about company policies and promotions, which has resulted in increased sales and repeat business. My educational background includes a Diploma in Customer Service Management from Mt Kenya University, equipping me with the skills necessary to excel in this field.