esther mumbi

I am a dedicated customer service representative with a strong background in both frontline and organizational roles. My experience includes leading a team of tutors to achieve a remarkable 90% average customer satisfaction rating. I excel at analyzing customer feedback, recognizing areas for improvement, and executing successful process enhancements.

In my recent role as a Swahili language online tutor, I directed a team of five tutors and implemented a service quality assurance program that resulted in a 30% reduction in student complaints. Additionally, I have worked as a Swahili translator, ensuring that translations are linguistically and culturally appropriate for the intended audience. My commitment to leveraging technology and data-driven insights drives my passion for enhancing customer satisfaction and operational efficiency.