Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
@esthermumbi
Dedicated customer service representative with a passion for improvement.
I am a dedicated customer service representative with a strong background in both frontline and organizational roles. My experience includes leading a team of tutors to achieve a remarkable 90% average customer satisfaction rating. I excel at analyzing customer feedback, recognizing areas for improvement, and executing successful process enhancements.
In my recent role as a Swahili language online tutor, I directed a team of five tutors and implemented a service quality assurance program that resulted in a 30% reduction in student complaints. Additionally, I have worked as a Swahili translator, ensuring that translations are linguistically and culturally appropriate for the intended audience. My commitment to leveraging technology and data-driven insights drives my passion for enhancing customer satisfaction and operational efficiency.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Work history, roles, and key accomplishments
Swahili Language School
Jun 2022 - Aug 2024 (2 years 2 months)
Directed a team of 5 tutors, achieving a 90% average customer satisfaction rating. Executed a service quality assurance program, leading to a 30% reduction in student complaints. Acted as a subject expert and interpreter for foreigners learning Swahili.
Globe Observer
Jun 2023 - Jul 2023 (1 month)
Accurately converted written content to Swahili, ensuring linguistic and cultural appropriateness. Researched technical, legal, and scientific terms for terminology databases.
Maathai Supermarket
Mar 2020 - Jul 2021 (1 year 4 months)
Consistently exceeded customer service KPIs with a 90% satisfaction rating. Handled an average of 50 inquiries per day through phone, email, and chat, achieving a 95% satisfaction rating.
Degrees, certifications, and relevant coursework
Bachelor of Education, Education
Diploma, Virtual Assistant Skills
You can contact esther and 90k+ other talented remote workers on Himalayas.
Message estherMargaret Mureithi
Trainer & Team Leader, Call Center International Kenya Ltd
Kevin Thiongo
IELTS and TOEFL Speaking Teacher, Online
Genevive Musungu
Customer Care Call Agent, Majorel Kenya
ANNE KHASANDI
Customer Support Representative, Greenspoon Kenya
Tracy Aluoch
Customer Service Representative, Majorel Kenya
Faith Njau
Customer Service Representative, Kenya Ports Authority Company
Esther Kibet
Customer Service Representative, Teleperformance Company
Enock User
Customer Support Specialist, Influx
kevin munyanya
Swahili Translator & Interpreter, Future Group
Brenda Asuka
Interpreter, Jeenie Data Services