Wesonga Wesonga

I am a dynamic and multi-lingual customer service professional based in Nairobi, Kenya, with extensive experience in the hospitality and telecommunications sectors. My career has been dedicated to enhancing customer satisfaction and addressing diverse needs with competence. Currently, I serve as a Customer Service Representative at CCI Kenya, where I efficiently respond to customer inquiries, ensuring high levels of satisfaction and retention. My efforts have led to a 30% improvement in response times, showcasing my commitment to excellence.

Previously, I worked at Megawatt, KENGEN Foundation, where I achieved a remarkable 95% satisfaction rating by handling customer complaints and queries with a focus on constructive solutions. I also implemented new protocols for customer feedback, enhancing service accuracy and efficiency. My experience as a sound engineer at Kipawa Art Centre further honed my ability to collaborate with clients and tailor solutions to meet their needs, ensuring high-quality service delivery. I am passionate about training and mentoring new staff, which has consistently improved onboarding outcomes and service delivery quality.