Daryl User

Delivered technical support onsite and remotely to students, faculty, and staff, ensuring consistent technology access. Resolved software, network, and authentication issues, reducing downtime and improving productivity. Created internal documentation and mentored junior staff to enhance troubleshooting efficiency and team capabilities.

Led system upgrades and configurations to optimize performance and enhance operational efficiency, playing a key role in implementing a new e-commerce platform. Analyzed technical workflows to identify inefficiencies, recommending strategic improvements to streamline sales operations. Managed IT infrastructure during office relocation and delivered end-user support, ensuring seamless transitions t

Prioritized user needs and managed multiple tasks effectively, completing critical tasks with efficiency and attention to detail. Promoted a safe and secure environment through strict adherence to protocols, reinforcing accountability and risk awareness. Delivered high-quality, personalized service by anticipating needs and resolving issues, optimizing operational efficiency and developing strong

Relevant coursework included Databases, Operating Systems, Digital Media, Software Engineering, Data Analytics, Animation, Web Design, Web Development, and Statistics. This comprehensive curriculum provided a strong foundation in various aspects of computer information sciences.