Daryl User
@daryluser
Aspiring IT professional with hands-on experience in technical support.
What I'm looking for
I am an aspiring IT professional with a B.S. in Computer Information Sciences from Barry University. My academic journey has equipped me with a solid foundation in various technical disciplines, including databases, software engineering, and data analytics. I have gained practical experience through internships, where I honed my skills in technical support, system upgrades, and e-commerce platform implementation.
During my internship at Barry University's IT Department, I provided technical support to students and faculty, resolving software and network issues while creating documentation to enhance troubleshooting efficiency. My role at Ciao By CC allowed me to lead system upgrades and analyze workflows, ensuring operational efficiency. I am passionate about leveraging technology to improve user experiences and streamline processes, and I thrive in collaborative environments where I can contribute to team success.
Experience
Work history, roles, and key accomplishments
Help Desk Level I & II Internship
Barry University IT Department
Aug 2024 - Present (10 months)
Delivered technical support onsite and remotely to students, faculty, and staff, ensuring consistent technology access. Resolved software, network, and authentication issues, reducing downtime and improving productivity. Created internal documentation and mentored junior staff to enhance troubleshooting efficiency and team capabilities.
Information Technology Internship
Ciao By CC
Aug 2023 - Present (1 year 10 months)
Led system upgrades and configurations to optimize performance and enhance operational efficiency, playing a key role in implementing a new e-commerce platform. Analyzed technical workflows to identify inefficiencies, recommending strategic improvements to streamline sales operations. Managed IT infrastructure during office relocation and delivered end-user support, ensuring seamless transitions t
Valet Attendant
VPNE Solutions
Mar 2021 - Present (4 years 3 months)
Prioritized user needs and managed multiple tasks effectively, completing critical tasks with efficiency and attention to detail. Promoted a safe and secure environment through strict adherence to protocols, reinforcing accountability and risk awareness. Delivered high-quality, personalized service by anticipating needs and resolving issues, optimizing operational efficiency and developing strong
Education
Degrees, certifications, and relevant coursework
Barry University
B.S Computer Information Sciences, Computer Information Sciences
Relevant coursework included Databases, Operating Systems, Digital Media, Software Engineering, Data Analytics, Animation, Web Design, Web Development, and Statistics. This comprehensive curriculum provided a strong foundation in various aspects of computer information sciences.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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