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@jontomlin
I am an early-career IT support specialist skilled in troubleshooting, ticketing systems, and user-focused technical assistance.
United StatesI am an early-career IT support professional who delivers patient, clear technical assistance and durable solutions. In an IT support internship I reduced false-positive alerts, developed remote-management scripts in ConnectWise Automate, and handled hardware and software troubleshooting for staff and clients.
I have hands-on development and database experience from university projects, including a memory-leak detector in C, a SQL Server database with stored procedures, a multi-form C# hiring application, and a Java project covered by JUnit tests. I reinforce technical skills through ongoing study of AWS, networking, operating systems, SQL Server, and C#.
I bring strong documentation habits, consistent grading and evaluation experience as a teaching assistant, and volunteer experience supporting community outreach. I seek roles where I can apply methodical troubleshooting, grow my cloud and database capabilities, and contribute to a supportive help-desk team.
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Work history, roles, and key accomplishments
Fitnetworks
May 2019 - Aug 2019 (3 months)
Provided help desk support for hardware and software issues, assisting staff and clients with troubleshooting. Created ConnectWise Automate scripts that applied configurations and reduced false-positive alerts, improving ticket triage efficiency.
CUGuided students in C++ Data Structures labs by answering questions and clarifying project requirements while enforcing academic integrity. Graded lab assignments consistently and used targeted questioning to help students debug and learn independently.
CUCross-checked financial data and assisted with organizing departmental records for the Department of Electrical and Computer Engineering to ensure accuracy for audits and reconciliations. Improved documentation and internal processes to support smoother operations.
Degrees, certifications, and relevant coursework
YCAssociate of Applied Science, Computer Technology - Programming
Awarded an A.A.S. in Computer Technology with Programming and a PC Technical Support certification in December 2023.
CUComputer Science
2016 - 2021
Completed upper-level coursework in Computer Science at Clemson University from 2016 to 2021.
Software and tools used professionally
United StatesYou can contact Jon and 90k+ other talented remote workers on Himalayas.
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