JT
Open to opportunities

Jason Tomarchio

@jasontomarchio

Recent IT graduate seeking internship or full-time position.

United States

What I'm looking for

I am looking for a role that fosters growth, collaboration, and innovation in IT.

I am a recent graduate with a Bachelor of Science in Management Information Systems from Rowan University. Throughout my academic journey, I have developed a solid foundation in IT systems, applications, networks, and infrastructure. My education has equipped me with the skills to support technology effectively, ensuring operational efficiency and productivity.

During my time at Rowan University, I gained practical experience as an IT Technical Support Specialist, where I provided troubleshooting and technical support to over 5,500 users. I excelled in resolving IT tickets promptly, showcasing my commitment to user satisfaction. Additionally, I worked as a Business Analyst at Canon Solutions America, where I facilitated communication between departments and documented business processes to enhance clarity and alignment.

My internships have allowed me to install, configure, and maintain computer network systems and software, ensuring seamless operations for various organizations. I am eager to leverage my skills and experiences in a full-time position that offers growth opportunities and the chance to contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

RU

IT Technical Support Specialist

Rowan University

Mar 2023 - Sep 2023 (6 months)

Provided technical support and troubleshooting for hardware and software issues to approximately 5,500 staff and students. Tutored users on common university applications such as Microsoft Office 365, Canvas, and Google Suite. Consistently resolved the highest number of IT tickets monthly, ensuring timely and efficient user issue resolution.

MC

IT Technician Associate

Matheny Medical & Education Center

May 2021 - Aug 2022 (1 year 3 months)

Installed, configured, and maintained company computer network systems, software, and hardware for approximately 600 staff members. Prepared reports for the IT department head summarizing student engagement, hardware needs, and network performance. Maintained detailed records of network configurations and peripheral specifications to ensure compatible technology deployment.

BU

Manager

Bounce U

Feb 2016 - Apr 2019 (3 years 2 months)

Managed and trained employees, ensuring staff adherence to company procedures and protocols. Routinely led the planning and execution of events. Fostered a positive environment while overseeing daily operations.

Education

Degrees, certifications, and relevant coursework

Rowan University logoRU

Rowan University

Bachelor of Science, Management Information Systems

Grade: Dean’s List, Fall 2020, Spring 2020, Spring 2023

Activities and societies: Member, Rowan University Management Information Systems Club, 2020 – 2022

Studied the fundamentals of Management Information Systems, focusing on how IT systems, applications, networks, and infrastructure support business processes. Gained comprehensive knowledge in adapting to various technology support roles, preparing for immediate value addition and growth within an organization.

Tech stack

Software and tools used professionally

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Jason Tomarchio - Business Analyst - Canon Solutions America | Himalayas