Keyra Gonzalez
@keyragonzalez
IT support technician at FontaineBleau Miami Beach who handled software migration and troubleshooting.
United StatesWhat I'm looking for
At FontaineBleau Miami Beach, I worked in application management and IT support, handling troubleshooting, hard line installation, and software migration.
At Caribe Royale Orlando Resort, I wiped and rebuilt PCs for deployment and installed hard lines for events and conventions. I also reviewed access points and Fortinet devices, checked Netwrix Auditor for attempted logins, and installed Kace software updates.
Through First Robotics Competition at South Dade Senior High School, I worked with a team on a robot that completed tasks; our team received Highest Seeded Rookie and Rookie All-Stars awards. I’m pursuing a Bachelor of Science in Computer Engineering at Florida Polytechnic University and want to learn and grow in IT.
Experience
Work history, roles, and key accomplishments
Business Development Center Sales Representative
Williamson Automotive Group
Mar 2025 - Present (1 year 7 months)
Managed high volume inbound and outbound calls, scheduled appointments, and managed follow-up with customers.
Cashier, Rental Agent, Receptionist
Toytech Motor Autogroup
Oct 2024 - Mar 2025 (5 months)
Handled cashier duties, rental processing, receptionist tasks, and inventory management.
Performed application management, hard line installation, troubleshooting, and software migration using Agilysys Universal Desktop.
IT Analyst
Caribe Royale Orlando Resort
Sep 2023 - Feb 2024 (5 months)
Wiped and rebuilt PCs for deployment, installed hard lines for events, reviewed access points and Fortinet for degraded devices, and managed software updates.
Front Desk Agent
Caribe Royale Orlando Resort
Feb 2023 - Feb 2024 (1 year)
Provided guest services, handled PBX operations, and worked as a gift shop cashier.
Cashier
Chevrolet
Sep 2022 - Feb 2023 (5 months)
Cashed out customers, assisted in moving cars from the service driveway, and filed vehicle invoices.
Education
Degrees, certifications, and relevant coursework
Florida Polytechnic University
Bachelor of Science, Computer Engineering
Pursuing a Bachelor of Science in Computer Engineering with an anticipated graduation in May 2026.
South Dade Senior High School
High School Diploma, General Studies
Earned a High School Diploma in May 2022.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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