Jihny Theus

Managed all aspects of daily store operations, including inventory, budgeting, and staffing, leading to improved sales and efficiency. Trained and supervised a team, ensuring high standards of customer service and compliance with health and safety regulations.

Ensured regulatory compliance by verifying candidates' licensure and certification eligibility, upholding ethical standards throughout the recruitment process. Safeguarded sensitive candidate information in accordance with data protection laws, such as HIPAA.

Provided technical support to internal teams and end-users, troubleshooting hardware/software issues and managing service requests for timely resolutions. Configured, installed, and maintained IT systems, software, and network equipment while assisting with IT infrastructure upgrades and enterprise-level applications.

Promoted and helped organize Career Fair and Internship Fair for over 40 employers and 6,000+ FIU students. Utilized MS Office 2010, Excel, and Outlook to assist with daily office operations.

Responded to service escalation calls and tickets, troubleshooting the nature/cause of reported problems, and taking necessary steps to resolve issues in a timely and consistent manner. Troubleshot PC and laptop issues, printer problems, and phone system challenges.

Pursued a Bachelor of Science in Computer Science, focusing on core principles and advanced topics within the field. Expected to complete the degree in June 2027.

Completed a Bachelor's degree in Organizational Communications, gaining expertise in communication strategies within organizational settings. Graduated in May 2023.