Daryl Gregorio

I’m an Operations and Project Manager with 7+ years of experience improving business operations, workflow execution, and project delivery in fast-paced environments. I’m known for raising performance with data-driven reporting, tight coordination, and clear accountability across teams.

In my recent role as Project Manager at WP Buffs, I maintained a 99%+ on-time completion rate for WordPress projects, strengthening client retention and delivery consistency. I tracked execution for cross-functional teams, evaluated lead quality, and monitored website engagement—contributing to a 60% increase in engagement and up to 80% higher conversion rates. I also built automated workflows with Zapier to streamline operations and reduce manual work.

Earlier, as Operations Supervisor / Analyst at T-Mobile USA Sales, I supported leadership with executive presentations and business review reporting. I exceeded KPI targets by 5% using Power BI to forecast operational requirements for 240+ agents, and I translated complex datasets into actionable decisions for 13 direct supervisors. I directed a team of 13 sales representatives and drove an 80% improvement in revenue targets, while optimizing high-volume data reporting in Amdocs Samson to improve turnaround by 25%.

I also bring strong operational rigor from roles across customer support and sales operations, including billing/account support with 100% audit accuracy over 6 months and proactive fraud-risk escalation. I’m energized by process improvement, KPI tracking and performance monitoring, and stakeholder communication that turns messy inputs into reliable execution—so I can help leaders make smarter decisions and keep projects moving.