Meg Pincaro
@megpincaro
I lead customer operations, incident resolution, and process improvements that create secure, seamless experiences.
PhilippinesWhat I'm looking for
I've led campaign operations at kumu, managing a 30-person team across 7–14 monthly campaigns and reducing backlog by approximately 80% through process redesign and performance monitoring. I also served as the escalation lead for complex incidents, partnering with Legal, Product, and Tech to resolve bugs and disputes.
Across customer experience operations, financial accounts, and live-service environments, I've built workflows, coached teams, and supported compliant customer journeys under KYC and PCI DSS standards. Most recently, I supported SME clients at The Collective Asia with digital operations, e-commerce improvements on Wix and Shopify, vendor sourcing, logistics, and finance administration.
Experience
Work history, roles, and key accomplishments
Operations & Project Management Leader
The Collective Asia
Oct 2022 - Oct 2023 (1 year)
Supported multiple SME and entrepreneurial clients under a boutique Singapore startup providing business and digital operations support. Assisted in website and e-commerce enhancement projects on Wix and Shopify, strengthening brand presence and data integrity across platforms.
Education
Degrees, certifications, and relevant coursework
AMA Computer College
Bachelor of Science, Information Technology
Bachelor of Science in Information Technology from AMA Computer College in the Philippines.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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