Darshana Mane

DM

Open to opportunities

Darshana Mane

@darshanamane

Customer support professional with 8+ years handling voice, chat, and email globally.

What I'm looking for

I’m looking for a remote customer support role where I can handle voice and non-voice inquiries, manage cases in CRM/ticketing tools, resolve conflicts quickly, and strengthen client relationships through chat and email support.

I’m a customer service professional with 8+ years of experience in international and domestic customer support across voice and non-voice operations, including chat and email handling. I focus on issue resolution, customer engagement, and conflict resolution while maintaining strong customer relationships.

In my roles at Capita, Sitel, WNS Global Services, Serco, and Axis Bank, I handled inbound & outbound support, used CRM and ticketing tools for effective case management, and supported customer operations from start to finish. I also bring experience in lead generation, data entry, and documentation, communicating confidently in English, Hindi, and Marathi.

Experience

Work history, roles, and key accomplishments

SE

Customer Service Associate

Jan 2012 - Jan 2014 (2 years)

Handled customer service operations using chat/email support, resolving customer issues and maintaining customer engagement.

Chat Support Email Support Customer Engagement CRM Ticketing Conflict Resolution Client Relationship Management

CA

Customer Service Associate

Jan 2010 - Jan 2011 (1 year)

Handled customer service operations using chat/email support, resolving customer issues and maintaining customer engagement.

Chat Support Email Support Customer Engagement CRM Ticketing Inbound Support

AB

Customer Service Associate

Axis Bank

Jan 2009 - Jan 2010 (1 year)

Provided customer service operations with chat/email support, addressing customer issues and sustaining customer engagement.

Chat Support Email Support Customer Engagement CRM Ticketing Inbound Support

WS

Customer Service Associate

Wns Global Services

Jan 2008 - Jan 2009 (1 year)

Managed customer service operations through chat/email support, ensuring timely issue resolution and strong customer engagement.

Chat Support Email Support Customer Engagement CRM Ticketing Inbound Support

SI

Customer Service Associate

Sitel

Jan 2007 - Jan 2008 (1 year)

Provided customer service via chat and email, handling inquiries and resolving issues while supporting customer engagement.

Chat Support Email Support Customer Engagement CRM Ticketing Client Relationship Management Conflict Resolution

Education

Degrees, certifications, and relevant coursework

Darshana hasn't added their education

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Tech stack

Software and tools used professionally

Gmail

Remote

Availability

Open to opportunities

Location

India

Authorized to work in

Social media

Job categories

Customer Service Associate Customer Support Executive Remote Customer Support Customer Service Associate Lead Generation Senior Customer Support Associate Senior Client Services Associate

Skills

Remote Customer Support Chat Support Email Support Voice support Non Voice Processes CRM Ticketing Conflict Resolution Inbound Support Client Relationship Management Lead Generation Data Entry Documentation English Hindi Marathi Gmail

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