Hemant Arya
@hemantarya
Customer service professional with 3+ years delivering empathetic, high-quality support and consistent KPI performance.
IndiaWhat I'm looking for
I am a motivated customer service associate with over three years' experience delivering exceptional support across email and chat channels for North America, Great Britain and global customers. I have a proven track record resolving complex issues, contributing to knowledge bases, and earning positive client and stakeholder feedback, which led to a promotion to Tier 2 at Accenture.
I excel at multitasking, meeting KPIs (CSAT, AHT, quality), and working under pressure while maintaining professionalism and empathy. I seek opportunities to grow into senior roles within multinational companies where I can apply my communication, technical skills, and customer-focused ethos to drive service excellence.
Experience
Work history, roles, and key accomplishments
ACGuided internal agents and resolved queries via email and chat, contributed to the knowledge base, and delivered empathetic support that earned consistent positive feedback from clients and stakeholders.
TEProvided global customer support for Adobe subscriptions, cancellations, and purchases, managing KPIs including CSAT, AHT, and quality scores while consistently meeting performance targets.
Education
Degrees, certifications, and relevant coursework
Higher Secondary
Higher Secondary Certificate, General
Completed higher secondary education, graduating in 2013.
High School
High School, General
Completed high school education, graduating in 2011.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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