Syed Ali
@syedali4
Experienced remote chat support agent with a focus on customer service.
IndiaWhat I'm looking for
I am a dedicated professional with over 8 years of experience in customer service and support roles. My journey began at Wipro BPO, where I honed my skills as a Senior Associate and Subject Matter Expert. I then advanced my career at Capita India and WNS India, where I further developed my expertise in client relations and problem-solving.
Currently, I am working with Greechat Pty Ltd in Australia as a Remote Chat Support Agent and Virtual Assistant. My role involves providing exceptional support to clients while ensuring their needs are met efficiently. I am passionate about learning and growing in innovative environments, and I thrive on challenges that allow me to utilize my talents and hard work.
Experience
Work history, roles, and key accomplishments
Remote Chat Support Agent/Virtual Assistant
Greechat Pty Ltd
Feb 2022 - Present (3 years 4 months)
Currently employed as a Remote Chat Support Agent/Virtual Assistant at Greechat Pty Ltd in Australia. Provide remote chat support to customers, resolving inquiries and issues efficiently. Serve as a virtual assistant, handling various administrative and support tasks.
Senior Advisor
WNS India
Apr 2019 - May 2020 (1 year 1 month)
Served as a Senior Advisor at WNS India for over a year. Provided expert guidance and support on critical business functions. Contributed to project success and advised on best practices.
Senior Executive
Capita India
Oct 2014 - Mar 2019 (4 years 5 months)
Functioned as a Senior Executive at Capita India for nearly four and a half years. Managed key operational tasks and contributed to strategic initiatives. Played a role in driving team objectives and improving workflow processes.
Senior Associate/SME
Wipro BPO
Feb 2010 - Jun 2014 (4 years 4 months)
Served as a Senior Associate/SME at Wipro BPO for over four years. Provided subject matter expertise and support within the business process outsourcing environment. Contributed to team performance and operational efficiency.
Education
Degrees, certifications, and relevant coursework
Central Board of Secondary Education (CBSE)
All India Senior Secondary Examination (AISSE), General Studies
Grade: 73%
Completed the All India Senior Secondary Examination with a focus on general academic subjects. Achieved 73%.
Central Board of Secondary Education (CBSE)
All India Senior Secondary Certificate Examination (AISSCE), General Studies
Grade: 66%
Completed the All India Senior Secondary Certificate Examination with a focus on general academic subjects. Achieved 66%.
Frankfinn Institute
Higher National Certificate (HNC), Aviation, Hospitality & Travel management
Completed a Higher National Certificate program focusing on Aviation, Hospitality, and Travel management. Awarded by EDEXEL (U.K.).
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
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