At Environmental Damage Management Ltd, I progressed from Administrative Assistant to Operations Manager, taking on increasing responsibility across operations, customer service, quality, and financial administration. I’m a key contact for clients and homeowners, providing updates on claims and responding to day-to-day enquiries.
As the business’s QMS representative for its ISO 9001 accreditation, I review processes and identify opportunities to improve efficiency, streamline operations, and reduce costs. I also maintain financial records in Xero, reconcile customer accounts, carry out credit control, and support VAT compliance.
