Looking for a job

Oluwadamilola Aderinokun

@oluwadamilolaaderino

I deliver accurate customer service, administration and finance operations support in busy, people-focused organisations.

United Kingdom

Message

What I'm looking for

I'm looking for a customer service, administration, finance operations or business support role where I can manage records, payments, enquiries and competing priorities accurately while supporting effective day-to-day service delivery.

I've supported a community of 1,000+ people at WMA Manchester, handling enquiries, maintaining participant records, preparing documentation and coordinating meetings, events and training.

During my Finance & Operations Coordinator secondment at WMA Manchester, I processed invoices, supplier and BACS payments, petty cash and bank reconciliations. I also investigated discrepancies, maintained financial records and supported budget monitoring.

I've also delivered customer-facing administration in estate agency, claims and nursery settings, managing records, payments and confidential information. I bring practical AAT Level 2 accounting knowledge alongside confident use of Microsoft 365, Excel and CRM systems.

Experience

Work history, roles, and key accomplishments

Current

Administrative & Customer Service Assistant

Current

WMA Manchester

Jan 2015 - Present (11 years 8 months)

Provided administrative and customer-service support within a busy organisation serving a community of 1,000+ people. Handled enquiries, maintained records, and coordinated appointments and events.

Customer Service CRM Microsoft 365 Data Entry Records Management Event Coordination Confidential Information

Finance & Operations Coordinator – Secondment

WMA Manchester

Feb 2022 - Dec 2024 (2 years 10 months)

Processed invoices, supplier payments, BACS payments, and petty cash transactions. Completed bank reconciliations and investigated financial discrepancies.

Invoice Processing BACS Bank Reconciliation Financial Record Keeping Discrepancy Investigation Budget Monitoring AAT Level 2 Bookkeeping

Claims Handler / Advisor – Outbound Calls

Ingram Toft

Jan 2021 - Dec 2021 (11 months)

Made outbound telephone calls to customers regarding claims and sales campaigns. Explained services, handled objections, and updated CRM records.

Outbound Calls Customer Service CRM Communication Skills Objection Handling

Administrator

WMB Nursery

Jan 2018 - Dec 2020 (2 years 11 months)

Provided day-to-day administrative and customer-facing support within a nursery organisation operating across 5+ locations. Processed payments and maintained records.

Administrative Support Customer Service Payment Processing Records Management Confidential Information

Sales Advisor

Open House Estate Agents

Jan 2025 - Present (1 year 8 months)

Provided customer-facing and administrative support within an estate agency managing a portfolio of 80+ properties. Responded to customer enquiries and maintained accurate records.

Customer Service Administrative Support Property Management Communication Skills

Education

Degrees, certifications, and relevant coursework

AAT

AAT Level 2 Accounting, Accounting

Knowledge and practical understanding of accounting principles, bookkeeping, payroll, financial administration, transaction processing and accurate financial record keeping.