Open to opportunities

Agota Siecoban

@agotasiecoban

Financial services professional delivering accurate, audit-ready AML/KYC compliance and remote business operations with 100% record accuracy.

United Kingdom

Message

What I'm looking for

I’m looking for a regulated finance role where accuracy, AML/KYC documentation, and audit-ready record keeping are valued—ideally with autonomy, clear processes, and opportunities to grow into compliance and data-led analysis.

I’m a financial services professional with six years of experience in regulated banking, where I’ve owned AML compliance documentation, data accuracy, process adherence, and regulatory record keeping. I manage remote business operations with complete autonomy and 100% accuracy in financial records.

In my current role as Business Operations Manager (remote), I manage financial administration—including invoicing, payment tracking, and monthly reconciliations using Xero—and I produce management reports with audit-ready documentation. I also monitor account balances, identify overdue payments, and run structured follow-ups.

Earlier, I supported identity verification and customer due diligence in regulated environments, maintained customer records in line with GDPR and data protection standards, and handled vulnerable customer cases using vulnerability guidance and fair outcome recording. I’m now building my data toolkit through ongoing SQL training alongside practical experience in regulated compliance and customer operations.

Experience

Work history, roles, and key accomplishments

Current

Business Operations Manager

Current

JMO Transport Ltd

Apr 2022 - Present (4 years)

Managed remote business operations, handling invoicing, payment tracking, and monthly reconciliations in Xero to maintain 100% accuracy in financial records. Produced audit-ready management reports, monitored balances, and followed up on overdue payments with complete autonomy.

Xero Financial Reconciliations Invoicing Payment Tracking Financial Reporting Remote Operations Excel

Service Desk Administrator

East Suffolk and North Essex NHS Foundation Trust

Feb 2021 - Aug 2021 (6 months)

Processed system access requests for 1,000+ users in a strictly governed healthcare environment, maintaining 100% accuracy in compliance documentation and audit trails. Verified authorisation, configured user permissions, and maintained records in line with NHS governance and data protection standards.

User Access Management Identity Verification Data Protection GDPR Compliance Permissions

Customer Representative

Nationwide Building Society

Nov 2017 - Feb 2021 (3 years 3 months)

Worked in a regulated retail banking environment, maintaining accurate compliance documentation during customer interactions. Completed identity verification and customer due diligence checks, handled vulnerable customers’ financial difficulty cases, and maintained GDPR-compliant, audit-ready customer records.

Identity Verification Customer Due Diligence Vulnerable Customers AML Compliance GDPR Compliance Financial Difficulties Record keeping

Customer Service Officer

Royal Bank of Scotland

Aug 2015 - Jun 2017 (1 year 10 months)

Provided frontline banking support in a regulated environment by following internal AML policies, conduct standards, and data protection requirements. Processed transactions and service requests with a focus on accuracy, identified vulnerability indicators, escalated appropriately, and maintained detailed compliance documentation.

AML Compliance Data Protection Transaction Processing & Compliance Identity Verification

Sales Associate

Three UK

Feb 2015 - Aug 2015 (6 months)

Achieved sales targets through customer needs assessments while maintaining accuracy in customer registrations, contracts, and billing documentation. Ensured consistent, compliant completion of customer records in a customer-facing role.

Sales Targets Customer Registration Customer Service