Open to opportunities

Darius Felman

@dariusfelman

Message

Detail-oriented Salesforce Administrator with a focus on data integrity.

United States

Message

What I'm looking for

I am looking for a role that values data integrity and offers opportunities for professional growth.

As a Salesforce Administrator with a strong background in business management, I have honed my skills in client onboarding and data management. My experience at House of Stars LLC has allowed me to manage sensitive client records in Salesforce, ensuring data integrity and regulatory compliance. I take pride in my ability to create custom reports and dashboards that enhance business visibility and support regional sales analysis.

Previously, I served as a Sales Support Specialist at iHeartmedia, where I administered Salesforce CRM for over 150 markets. My role involved setting roles and permissions, troubleshooting access issues, and providing tier 1 and tier 2 support for Salesforce and various programs. I was recognized for my contributions, including the highest ticket resolution in 2022, which led to my promotion to oversee the Vinyl Program.

In addition to my technical skills, I have a passion for data-driven marketing, demonstrated during my time as a Personal Trainer and Social Media Director at D1 Training. My efforts in digital marketing promotions resulted in a notable increase in new clients. I am committed to continuous improvement and collaboration, always seeking to implement process enhancements that benefit the organization.

Experience

Work history, roles, and key accomplishments

Jr. Salesforce Administrator

House of Stars LLC

Jan 2025 - Present (5 months)

Managed sensitive client records in Salesforce ensuring data integrity, secure storage, and regulatory compliance. Assisted in the creation of Custom reports and dashboards to improve business visibility.

Salesforce Data Integrity Regulatory Compliance Reporting Dashboards Process Improvement

Sales Support Specialist

iHeartmedia

Jan 2022 - Present (3 years 5 months)

Administered Salesforce CRM and Ad+ for over 150 markets, setting roles/profiles, assigning permissions, and troubleshooting access issues. Provided tier 1 and tier 2 support for Salesforce and 13+ programs, creating custom reports and dashboards for regional sales analysis.

Salesforce CRM Technical Support Reporting Dashboards Sales Operations SOPs

Statistical Analyst

University of the Incarnate Word

Jan 2021 - Present (4 years 5 months)

Executed comprehensive statistical data analysis during soccer games. Contributed to a better goal conversion rate for the Varsity Team through data-driven insights.

Statistical Analysis Performance Metrics

Personal Trainer/Social Media Director

D1 Training

Sep 2020 - Present (4 years 9 months)

Led digital marketing promotions that resulted in a 4% increase in new clients through data-driven campaigns. Produced and analyzed engagement metrics to optimize marketing strategies.

Digital Marketing Social Media Management Data Analysis

Customer Service Representative

Blink Fitness

May 2020 - Present (5 years 1 month)

Successfully secured multiple gym memberships and consistently achieved sales targets. Assumed the role of Acting Manager on various occasions, demonstrating leadership and operational capabilities.

Customer Service Sales Acting Management

Education

Degrees, certifications, and relevant coursework

University of the Incarnate Word

Bachelor of Science, Business Management

Studied core principles of business management, including organizational behavior, marketing, finance, and strategic planning. Developed skills in leadership, problem-solving, and decision-making relevant to various business environments.