Casey Peranich

As a Salesforce Architect and Director, I focused on increasing company profits through the automation of lead generation and the implementation of Salesforce solutions. I migrated over 150,000 records and consolidated numerous workflows to enhance operational efficiency.

In my role as a Salesforce Administrator and Senior Data Analyst, I optimized database functionality and improved broker efficiency through data analysis and administration. I led custom app development and managed Salesforce reports for market insights.

As a Team Lead, I facilitated agent performance and managed client relations. I analyzed incident documentation and handled escalated cases to ensure effective service delivery and adherence to SLAs.

In my role as an IT Service Desk Agent, I provided technical support for end-user issues. I developed processes for incident distribution and created reporting systems to enhance agent productivity and customer satisfaction.

Graduated with a Bachelor of Science in Business Administration, majoring in Business Management and Administration, and minoring in Computer Tech and Application.