CNChristopher Nicholas
@christophernicholas
Certified Salesforce Administrator focused on user support, data integrity, and process documentation.
United StatesWhat I'm looking for
I am a Certified Salesforce Administrator with hands-on experience supporting end users, maintaining data integrity, and configuring system features under senior guidance. I have a track record of troubleshooting, user training, report and dashboard creation, and producing clear process documentation that drives adoption and efficiency.
I have supported sales and marketing teams by improving CRM use, flagging recurring issues for process review, and assisting with layout changes, validations, and permissions. I collaborate effectively across functions using tools like Slack, Teams, and Zoom, and I continually build skills through certifications and mentorship.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
PromptCare Hometown Respiratory
Aug 2021 - Present (4 years 2 months)
Provided high-volume inbound support using internal CRM systems, managed account data, coordinated patient services, and documented procedures to improve resolution and flag recurring issues for process review.
Music Instructor
Music & Arts
Apr 2021 - Jul 2023 (2 years 3 months)
Designed tailored lesson plans, guided students in digital learning tools, and maintained progress documentation to improve learning outcomes across remote and in-person settings.
HTAssistant Customer Service Manager
Harris Teeter
Sep 2017 - Sep 2020 (3 years)
Managed front-end customer service operations, coached and trained new hires, enforced policies, and resolved technical and procedural issues including POS system support.
Education
Degrees, certifications, and relevant coursework
MCMontreat College
Bachelor of Science, Music Business
2012 - 2016
Completed a Bachelor of Science in Music Business with coursework combining music industry practices and business fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
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