Open to opportunities

Megan Cox

@megancox1

Message

Resourceful Salesforce administrator driving CRM accuracy and operational efficiency.

United States

Message

What I'm looking for

I seek a role leveraging Salesforce administration and integrations to improve workflows, data accuracy, and user experience in a collaborative, process-driven environment.

I am a Salesforce professional with seven years of CRM platform experience supporting high-volume operations and driving measurable workflow improvements across enterprise systems. I specialize in Salesforce administration, Omni-Channel routing, user management, integration troubleshooting, and developing SOPs that improve data accuracy and operational efficiency.

I have supported teams of 20–150 users, reduced equipment replacements and unnecessary orders by 10% through data validation, and collaborated with admins and developers to report and validate fixes. I am completing Salesforce Administrator certification and Trailhead modules to expand my automation and data management expertise.

Experience

Work history, roles, and key accomplishments

Current

Salesforce Associate

Current

Anthology

Jan 2018 - Present (7 years 10 months)

Managed Salesforce workflows, permissions, Omni-Channel routing, and user support for Stride K12, reducing unnecessary equipment replacements/orders by 10% and improving CRM data accuracy and operational efficiency.

Salesforce Lightning Omni Channel Support SOP Development