Open to opportunities

Taku noh Ettahnseck

@takunohettahnseck

Message

Certified Salesforce Administrator with a focus on innovative solutions.

United States

Message

What I'm looking for

I seek a role that allows me to leverage my Salesforce expertise to drive innovative solutions and achieve exceptional business outcomes.

I am a Certified Salesforce Administrator with over 5 years of experience in technology leadership, specializing in leveraging Agile practices to optimize processes and integrate Salesforce with MuleSoft. My expertise lies in translating complex business needs into robust Salesforce solutions, ensuring that organizations can achieve their goals efficiently and effectively.

Throughout my career, I have demonstrated a proven track record of driving business success through client-focused strategies and leading high-performing teams. At Global Payments, I successfully customized the Salesforce platform to streamline operations, enhance data visibility, and improve overall productivity. My commitment to continuous learning and staying updated with Salesforce innovations has enabled me to deliver exceptional support and drive innovation within the organizations I have worked for.

Experience

Work history, roles, and key accomplishments

Current

Salesforce Administrator

Current

Global Payments

Oct 2021 - Present (3 years 7 months)

Certified Salesforce Administrator with over 5 years of experience in optimizing Salesforce processes and integrating with MuleSoft. Responsible for customizing the Salesforce platform, managing user lifecycles, and enhancing data visibility and operational efficiency.

Salesforce MuleSoft Data Management Process Automation Security Management Reporting Agile Practices Training Documentation

Junior Salesforce Administrator

United Wholesale Mortgage

Sep 2018 - Oct 2021 (3 years 1 month)

Supported the Salesforce platform by addressing user issues and conducting training sessions. Managed security settings and automated business processes to enhance operational efficiency.

Salesforce User Support Security Management Data Migration Process Automation Reporting Training Salesforce Lightning Data Quality

Customer Service Representative

United Wholesale Mortgage

Aug 2014 - Jul 2018 (3 years 11 months)

Managed customer inquiries and provided tailored solutions to enhance satisfaction. Maintained high standards of service and contributed to team performance through effective communication.

Customer Service Communication Problem Solving Relationship Building Sales Targets Team Collaboration Active Listening Time Management

Education

Degrees, certifications, and relevant coursework

University of Buea

Bachelor of Science, Computer Science

2008 - 2012

Completed a Bachelor of Science in Computer Science, focusing on software development, data structures, algorithms, and systems analysis. Developed a strong foundation in programming languages and computer systems, preparing for a career in technology and software solutions.