Open to opportunities

Dara Samantha Saravia

@darasamanthasaravia

Message

Marketing technician with banking and customer-service experience focused on results.

Portugal

Message

What I'm looking for

I am seeking a role where I can apply marketing and customer-service expertise, contribute to customer engagement strategies, and grow in a collaborative, multilingual team-focused environment.

I am a marketing technician with practical experience in banking, hospitality, and customer service, skilled at combining marketing strategies with frontline client support.

My background includes roles in financial transactions and sales at Scotiabank, supervision and venue operations in hospitality, and current customer support for an international airline, demonstrating adaptability across industries.

I contribute marketing insights to increase customer engagement, manage inventory and stock control, and handle cash management and audit reporting with attention to detail.

I work effectively in multilingual environments (Spanish native, advanced English, intermediate Portuguese), prioritize clear communication and teamwork, and bring problem-solving focus to customer satisfaction and operational improvements.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Transcom

Jun 2024 - Present (1 year 5 months)

Provide multilingual customer support for an international airline in English and Spanish, handling bookings, check-in, flight changes, and baggage issues while maintaining high customer satisfaction through empathetic problem-solving.

Customer Service Multilingual Communication Problem Solving Booking CRM

Supervisor / Bartender

D’Icon Nightclub / Smyths Bar

Dec 2022 - Apr 2024 (1 year 4 months)

Managed venue operations including stock control, supply purchasing, cash management and audits, and contributed marketing strategies to increase client acquisition and customer engagement.

Operations Management Stock Control Cash Handling Audit Reporting Customer Engagement Marketing Strategy Team Supervision

Bank Teller / Sales Agent

Scotiabank

Jun 2019 - Oct 2022 (3 years 4 months)

Processed financial transactions and provided front-line customer service while promoting banking products (credit cards, loans) and maintaining accurate cash handling and records to ensure compliance and customer satisfaction.

Cash Handling Sales Product Promotion Customer Service Record keeping Compliance