Open to opportunities

Catarina User

@catarinauser

Message

I am a marketing and tourism professional skilled in digital marketing, CRM automation, and customer-facing operations.

Portugal

Message

What I'm looking for

I seek a marketing role focused on digital and CRM work where I can apply automation, data segmentation, and customer-focused communications in a collaborative environment with growth opportunities.

I am a marketing and tourism professional with hands-on experience in digital campaigns, CRM platforms, and customer-facing roles.

During a marketing internship I cleaned and segmented company databases, created and optimized newsletters in MailChimp and SAP Emarsys, and automated personalized email delivery with VBA in Excel to improve communication efficiency.

My work history includes retail checkout, warehouse logistics using SAP, and travel agency operations where I booked travel, managed disruptions, trained staff, and resolved customer issues with empathy and speed.

I combine technical skills such as Python, HTML, MySQL, IBM SPSS and the Adobe suite with multilingual fluency (Portuguese C2, English C1, Spanish C1) to deliver data-informed marketing and operational support, and I seek roles that blend analytics, CRM, and customer engagement.

Experience

Work history, roles, and key accomplishments

Marketing Internship

Roca Portugal

May 2025 - Jul 2025 (2 months)

Cleaned, updated and segmented the company's database and optimized MailChimp and SAP Emarsys newsletters; automated personalized email sending with Excel VBA to improve campaign efficiency.

Mailchimp Emarsys VBA Email Marketing Segmentation Newsletter Optimization Performance Analysis

Cashier Operator

Intermarché

Nov 2022 - Jun 2024 (1 year 7 months)

Handled checkout operations including payments, refunds and complaint resolution, and trained new checkout staff on store procedures and customer service standards.

POS Customer Service Refunds Staff Training Store Procedures