Open to opportunities

Cristian Matias Valdez

@cristianmatiasvaldez

Message

Proactive professional with extensive experience in customer service and banking.

Portugal

Message

What I'm looking for

I am looking for a collaborative environment that fosters growth and values customer relationships.

I am a proactive and creative individual with a strong ability to work in a team and a constant focus on learning. My extensive experience in the commercial, banking, and customer service sectors has equipped me with key skills such as problem-solving and relationship management. I thrive in challenging environments and am eager to contribute my potential while continuing to grow professionally.

Currently, I work as a Barman, Barista, and Waiter at Onshore Sushi Bar in Praia da Barra, Portugal, where I prepare cocktails and coffees, ensuring quality and presentation. My role involves providing exceptional service, managing customer requests and complaints, and maintaining stock control of beverages and restaurant supplies. Previously, I served as a Business Executive at BBVA Bank, where I managed banking products and customer service audits, significantly increasing sales volume and improving customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Barman, Barista and Waiter

Current

Onshore Sushi Bar

Jan 2024 - Present (1 year 5 months)

Prepared cocktails and coffees, ensuring quality and presentation. Provided exceptional service and managed customer requests and complaints effectively. Managed stock control of beverages and restaurant supplies, including supplier management to ensure replenishment and cost control. Maintained cleanliness and organization of the bar and work area, complying with hygiene and safety standards.

Cocktail Preparation Coffee Preparation Customer Service Inventory Management Supplier Management

Business Executive

BBVA Bank

Jan 2016 - Present (9 years 5 months)

Managed a portfolio of banking products with personalized attention to corporate clients. Conducted banking training and customer service audits to ensure product delivery and sales management, increasing sales volume. Developed individual insurance plans and managed mortgage/personal loan portfolios for high-value clients, providing ATM support.

Portfolio Management Personal Banking Products Customer Service Sales Management Debt Collection Insurance Mortgage

Local Manager

Movistar Arg

Jan 2013 - Present (12 years 5 months)

Conducted fraud investigations, including sales management of telephone lines and accessories, increasing sales targets. Provided effective customer service and resolved concerns, promoting mobile insurance to expand the customer base. Performed stock audits for inventory control and ensured safety and hygiene standards, adhering to stock market conduct policies. Provided ATM support and utilized