Open to opportunities

Joao Freitas

@joaofreitas

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Globally-minded professional passionate about delivering excellent service.

Portugal

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What I'm looking for

I am looking for a role in a dynamic environment that values growth and collaboration.

I am a globally-minded professional with a strong sense of responsibility and adaptability. Having lived in Brazil, England, Croatia, and now Portugal, I have developed a deep appreciation for multicultural environments. My experiences have sharpened my communication skills and taught me how to stay organized, proactive, and accountable without supervision.

I continuously seek opportunities to grow, contribute, and be part of teams that value integrity, curiosity, and a strong work ethic. If you’re looking for someone who brings a fresh global perspective, proven reliability, and a mindset geared toward continuous growth, let’s connect.

Experience

Work history, roles, and key accomplishments

Remote Customer Service

Steven Gerrard Academy

Jan 2023 - Present (2 years 4 months)

Assisted customers effectively, resolving inquiries and issues promptly and efficiently. Maintained clear and friendly communication to ensure customer satisfaction. Provided trilingual support, fluent in English, Portuguese, and Spanish.

Customer Service Communication Problem Solving Remote Work

Supermarket Assistant

Home Bargains Market

Jan 2021 - Present (4 years 4 months)

Operated tills efficiently, handling cash, card, and contactless payments with accuracy. Provided excellent customer service by assisting shoppers with queries and product locations. Restocked shelves and ensured product displays were neat, organized, and compliant with store standards.

Customer Service Teamwork Time Management

Education

Degrees, certifications, and relevant coursework

Cambridge OCCCAM

Level 3, Business, Marketing, Sports Science

Studied Business, Marketing, and Sports Science at Cambridge OCCCAM. This program provided a comprehensive understanding of these fields, preparing me for diverse professional challenges.

Notre Dame Catholic College

GCSEs | Year 12, General Studies

Completed GCSEs and Year 12 at Notre Dame Catholic College. This period focused on foundational academic subjects, building a strong educational base.