Joerey Gali
@joereygali
Experienced customer support and sales associate with a passion for exceptional service.
PhilippinesWhat I'm looking for
With extensive experience in customer-facing roles within BPO and remote environments, I excel in providing top-tier support and driving sales through various communication channels. My expertise lies in efficiently resolving customer inquiries with empathy and professionalism, ensuring clear and concise solutions.
My technical proficiency spans tools like Google Suite, MS 365, Salesforce, and eClinicalWorks, complemented by strong problem-solving and analytical skills. I thrive in both independent and team-oriented settings, dedicated to delivering exceptional customer experiences that enhance company reputation.
I am passionate about continuous growth and leveraging my skills to contribute to a company's success, focusing on customer satisfaction and operational efficiency in dynamic environments.
Experience
Work history, roles, and key accomplishments
ASRespond to US commercial inbound calls, and emails from pharmacies, healthcare providers, and provide customer support to wholesalers and/or distributors who purchase client products: including ordering,
logistics, contracted customers.
Healthcare VA-CSR
20Four7VA
Dec 2020 - Sep 2022 (1 year 9 months)
Handled patient inquiries regarding lab results and appointments, updating patient information in eClinicalWorks.
Sales Support Associate
Telus International
Sep 2019 - Oct 2020 (1 year 1 month)
Prequalified business clients for high-speed internet services, logging all communications in Salesforce.
Tech Support Representative
CVG-SEA
Oct 2015 - Aug 2019 (3 years 10 months)
Diagnosed and troubleshot phone lines and systems, dispatched technicians, and took ownership of customer issues.
Tech Support Rep-Sales
Sitel Philippines
Oct 2010 - Aug 2017 (6 years 10 months)
Provided technical support for Toshiba laptops, diagnosing issues and upselling out-of-warranty support.
Education
Degrees, certifications, and relevant coursework
UEUniversity of the East
Bachelor of Science, Mechanical Engineering
Pursuing a Bachelor of Science in Mechanical Engineering, currently at the 3rd year level.
Araneta University Extension
High School Diploma, General Education
Completed high school education.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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