Dan User

I run day-to-day CRM operations in Kommo for an e-commerce and EdTech company, managing lead flow, sales-funnel structure, and pipeline data quality for sales teams.

I audit the full deal lifecycle against rules for call intervals, call counts, rescheduling, and task compliance, then resolve violations with documented rationale.

I built and maintain a violation-scoring framework for sales managers, while prioritizing and de-duplicating leads across product lines so the right opportunities are actioned.

I turn CRM and funnel data into management dashboards, customer segments, and lifecycle-based retention scenarios. I also use SQL, Python, Power BI, and automation tools to support deeper analysis and process improvement.