Open to opportunities

Dante Gamboa

@dantegamboa

Message

Customer-focused professional with 10+ years of experience.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a customer-focused professional with over 10 years of experience in building trust and resolving inquiries in high-volume, technical, and service-oriented settings. My expertise lies in de-escalating concerns and simplifying complex information, particularly in electronics and AV systems, to deliver tailored support to diverse clients, from Uber passengers to retail customers.

Throughout my career, I have combined strong problem-solving skills, empathy, and clear communication to ensure seamless experiences and long-term satisfaction. My roles have included managing audio-visual systems, providing instructional support, and delivering attentive care in pet services, all while maintaining a focus on customer needs and effective communication.

Experience

Work history, roles, and key accomplishments

Pet Care Professional

Brookhaven Barks

Feb 2016 - Present (9 years 6 months)

Delivered attentive and customized care to over 100 different pets, consistently adapting to individual needs and owner guidelines. Provided clear and reassuring communication to pet owners, building trust and ensuring satisfaction through detailed updates and responsiveness.

Animal Care Customer Service Communication Observation Skills Problem Solving

Audio Visual Manager

Prince Of Peace Catholic Church

Jul 2015 - Present (10 years 1 month)

Trained and supervised 10+ volunteers on AV systems, simplifying technical jargon into accessible instructions for users of varying skill levels. Provided user-focused support, resolving technical issues with patience and clarity to ensure positive experiences for staff and congregants.

Technical Support Training Problem Solving

Uber Driver

Self-Employed

Dec 2014 - Present (10 years 8 months)

Fostered positive interactions with passengers from diverse linguistic and cultural backgrounds, often assisting non-native English speakers with directions or local information. Managed real-time navigation and optimized routes, demonstrating strong problem-solving and efficiency under varying conditions.

Navigation Problem Solving Communication Cultural Sensitivity

Audio Visual Tech

First Baptist Church Atlanta

Apr 2008 - Present (17 years 4 months)

Maintained and optimized complex audio-visual and video conferencing systems for up to 5000 users, ensuring clarity and accessibility of information. Trained personnel on best practices in the usage of audio/visual equipment, demonstrating an ability to instruct and guide users on technical processes.

Video Conferencing Technical Training User Support Collaboration

Sales Associate (Electronics)

Walmart

Aug 2007 - Present (18 years)

Simplified complex technical product information (e.g., electronics, warranties) into digestible explanations for customers of varying backgrounds. Resolved customer inquiries with clarity and patience, ensuring understanding of product features, warranties, and usage.

Sales Customer Service Product Knowledge Inventory Management Communication