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@caleyanglin
Dedicated customer service representative with a focus on client satisfaction.
I am a dedicated customer service representative with extensive experience in resolving customer issues and enhancing satisfaction. During my time at Uber Eats, I successfully resolved over 200 troubleshooting cases, which significantly contributed to maintaining high customer retention rates. My ability to assist customers in selecting products tailored to their preferences resulted in a 20% increase in satisfaction ratings.
Throughout my career, I have consistently demonstrated my commitment to providing exceptional service. At Enablex, I achieved a customer satisfaction rate of 95% by efficiently addressing inquiries and managing warranty claims. My experience at Alorica further honed my skills, where I managed an average of 50 customer interactions daily, ensuring timely resolutions and product recommendations that led to a 95% satisfaction rate.
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Work history, roles, and key accomplishments
Uber Eats
Jul 2022 - Nov 2022 (4 months)
Resolved over 200 troubleshooting cases and processed warranty replacements, ensuring quick resolutions for customers. Assisted over 500 customers in selecting products, increasing customer satisfaction ratings by 20%. Coordinated over 100 installations and deliveries for timely service.
Enablex N J
Mar 2022 - Jul 2022 (4 months)
Provided exceptional customer service by addressing questions and complaints, achieving a customer satisfaction rate of 95%. Assisted customers in selecting suitable products, increasing sales conversion by 20%. Managed troubleshooting requests and warranty claims with a 90% resolution rate.
Alorica
Aug 2021 - Feb 2022 (6 months)
Assisted an average of 50 customers daily through phone and email, achieving a customer satisfaction rate of 95%. Managed troubleshooting and warranty processes for online orders, processing 20 requests daily with a 98% delivery success rate.
Connechusett Animal Hospital
Dec 2020 - May 2021 (5 months)
Greeted and assisted an average of 50 customers daily, enhancing customer experience and satisfaction by 20%. Managed inventory and processed 100 transactions daily with a 98% accuracy rate.
Dollar General
Sep 2016 - Mar 2017 (6 months)
Managed and trained a team of 10 employees, resulting in a 15% increase in sales revenue. Implemented an inventory management system, reducing stockouts by 20% and improving customer satisfaction ratings.
Beth's Pet Companions
Aug 2013 - Oct 2015 (2 years 2 months)
Developed training programs for animal behavior, achieving a 75% decrease in incidents. Ensured the safety of animals with medical needs, resulting in zero emergencies during care. Maintained strong client relationships, leading to a 90% retention rate.
Degrees, certifications, and relevant coursework
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