Dan Mckinnon

Resolved complex Tier 2 and Tier 3 escalation tickets involving networking, servers, Microsoft 365, and security-related issues. Administered Microsoft 365 environments and led client infrastructure upgrades and migrations.

Provided premier front line technical support for client PCs, network environments, and printers/scanners. Met ticket and project deadlines and participated in after hours on-call system.

Served as main point of contact for clients, self-managing projects and onboarding. Installed and configured network switches and administered on-premise Exchange and Azure Active Directory.

Handled escalation tickets and assisted tier 1 support technicians. Maintained and monitored throughput for over 1300 devices and 2000 users across multiple clients.

Delivered appliances and furniture and maintained customer accounts for loaned items. Achieved two-time top regional product delivery specialist.

Repaired smartphones and tablets, managed store operations as the only employee, and maintained inventory. Provided one-on-one customer service.

Managed a retail store, built customer relationships, and achieved daily and weekly sales goals. Gained customer service and selling skills.

Operated heavy machinery for a snow resort and maintained surrounding conditions for customer safety. Provided customer service.

Managed the store and all employees, handled sales, provided customer service, and performed merchandise stocking.

Stocked the produce section, maintained store cleanliness, and bagged groceries as a cart attendant.

Grade: 3.86

Bachelor of Science in Information Technology and Cyber Security with 120 credit hours and a 3.86 GPA.