Eric Foster
@ericfoster
I solve customer technology problems through hands-on IT support and technical sales.
United StatesWhat I'm looking for
I've supported customers at Quasar Data Center in a 24/7 environment, resolving Level 1–3 hardware, software, and environmental issues while meeting an under-two-minute response requirement. I handled 10–20 support interactions daily, onboarded customers, and installed and updated systems.
At Fortified 360, I manage Guardz and Syncro for customer protection, updates, and remote support, while providing onsite assistance as needed. My experience also includes infrastructure cabling, endpoint termination, technical sales, purchasing, and business development, and I enjoy translating technical issues into clear solutions that build customer trust.
Experience
Work history, roles, and key accomplishments
IT Support
Fortified 360
Jan 2026 - Present (8 months)
Manage Guardz platform for customer protection and Syncro platform for issues, updates, and remote support. Provide on-site support for customers as needed.
Sales, Purchasing & Inventory
Lodge Lumber
Jan 2020 - Dec 2025 (5 years 11 months)
Managed scheduling and fulfillment across 10+ manufacturing operations and 40+ personnel. Oversaw purchasing, inventory control, and vendor coordination based on market trends.
Lead Support Agent
Quasar Data Center
Jan 2017 - Dec 2020 (3 years 11 months)
Delivered 24/7 customer support with a strict under-2-minute response requirement. Handled 10-20 support calls daily, troubleshooting software, hardware, and environmental issues.
IT Support Technician
Spectrum 360
Jan 2015 - Dec 2017 (2 years 11 months)
Provided Level 1-2 onsite support for corporate users. Performed infrastructure cabling, endpoint termination, and workstation setup.
Led teams of 3-8 employees in a high-volume retail environment. Managed customer experience, conflict resolution, and daily operational goals.
Education
Degrees, certifications, and relevant coursework
Lone Star College
Associate Degree
Pursued an Associate Degree at Lone Star College and Houston Community College.
Houston Community College
Associate Degree
Pursued an Associate Degree at Lone Star College and Houston Community College.
Microsoft
Microsoft Certifications
Earned multiple Microsoft certifications.
CompTIA
CompTIA Certifications
Earned CompTIA Server Administration certifications (2).
DAAR
Forklift Certifications
Earned Forklift Certifications from DAAR.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Skills
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