Danise Benson

Oversee daily branch operations for a home healthcare organization, including staffing, scheduling, compliance, payroll, billing, and service delivery. Lead clinical and operational teams, drive branch growth, and monitor financial performance.

Directed daily operations for 3 high-volume ambulatory clinics, optimizing workflows across Pulmonary, Infectious Diseases, and Sleep departments. Led a team of ~15 direct and 7 indirect reports, managed scheduling, payroll, budgeting, and resolved escalated patient concerns.

Managed multiple calls and requests simultaneously, ensuring no detail was overlooked. Logged all calls on a daily call log for 5 branches in Massachusetts and provided creative solutions to staffing, rescheduling, and patient care challenges.

Initiated billing, payment errors, and corrections. Supervised administrative and medical staff, managed EMR records, coordinated IT systems maintenance, and ensured compliance with HIPAA and OSHA.

Managed recruitment, hiring, staffing, monitoring, and scheduling of caregivers to meet patient needs. Collaborated with clinical, operations, and executive leadership in performance management of field staff.

Managed the flow of operations within the unit to facilitate efficient care. Coordinated patient care for admissions, transfers, and discharges, and organized electronic health records and departmental supplies.

Assessed patients and documented relevant information, treatment, and results. Performed stress testing, Holter placement, processing, and EKG interpretation, and developed exercise prescriptions per AACVPR guidelines.

Completed a project with the Director of Quality and Safety on improving patient experience in medication administration and discharge. Designed interview tools, interviewed re-hospitalized patients, and analyzed data to present improvement opportunities.

Lead representative to close the department, including bookkeeping, storing and re-stocking supplies, cleaning, and managing the floor. Communicated and responded to all customer concerns.

Assisted in stress testing procedures and EKG interpretation under supervision.

Managed day-to-day operations including bookkeeping, payroll, supplies, and clerical duties. Supervised employees, maintained compliance with company contracts, and handled recruiting, hiring, and scheduling.

Master's in Healthcare Administration from Framingham State University, completed in May 2021.

Bachelor's degree in Exercise and Health Science from the University of Massachusetts Boston, completed in June 2012.