At Mass General Brigham – Ortho/Sports Medicine, I manage front desk operations, scheduling, and patient flow. I verify insurance and maintain records in EPIC, and I produce operational reports supporting leadership decisions across clinics serving 300+ patients weekly.
At Lahey Cardiology, I led administrative operations during a multi-site transition and led a team of 10+ administrative and clinical employees. I also oversaw billing and claims verification and implemented tracking systems for scheduling and compliance.
At Beth Israel Lahey Health – Behavioral Services, I directed daily clinic operations supporting 300+ clients weekly. I managed scheduling, reporting, payroll processing, and accounts payable, while maintaining compliance records and analyzing operational data to inform leadership decisions.
