At UMass Memorial Health, I lead administrative operations for a high-volume cardiology department, coordinating clinical, administrative, and provider teams to support patient access and service demand.
I manage provider schedules, staffing coverage, charge-entry accuracy, inventory, reporting, and process improvements. I also train and support staff while partnering with revenue cycle teams to resolve discrepancies and improve throughput.
With 15+ years in cardiology and community health, I've coordinated referrals, insurance authorizations, advanced cardiac testing, and specialty scheduling. As a Certified Clinical Medical Assistant, I also provide direct patient care, maintain EPIC documentation, and communicate in English and Portuguese.
