Open to opportunities

Erica Courtney

@ericacourtney

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Healthcare operations professional improving patient flow, compliant documentation, and scheduling efficiency.

Zimbabwe

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What I'm looking for

I’m looking to bring my hospital unit operations, scheduling, and compliance strengths to a role where I can improve patient flow, protect EHR data integrity, and deliver efficient, high-quality administrative support that strengthens care outcomes.

I’m a detail-oriented healthcare professional with extensive experience in high-volume hospital unit operations and administrative coordination. Supported by a Master’s degree in Physician Assistant Studies, I bring functional knowledge of medical terminology, documentation standards, and clinical processes.

I’ve managed complex clinical workflows end-to-end—patient admissions, transfers, discharges, and multi-disciplinary staff scheduling—while maintaining strict regulatory compliance and data integrity within Electronic Health Records. I take pride in clear, professional communication with patients, families, and healthcare providers, especially in high-pressure environments.

Across my roles with the Department of Defense - Massachusetts Army National Guard and Baystate Medical Center, I served as a trusted operational and administrative point of contact. As a military officer, I supervised and mentored junior personnel, executed high-level logistics and multi-provider scheduling, and maintained highly sensitive, classified data entry and medical profiles with 100% accuracy.

More recently, I’ve expanded my operational leadership through Business Manager responsibilities, including financial & payroll administration using QuickBooks, operational audits to remove bottlenecks, and inventory/procurement oversight. I’m committed to delivering efficient, high-quality administrative support that enhances unit productivity and improves patient care outcomes.

Experience

Work history, roles, and key accomplishments

Business Manager

Mane Focus Hair and Education Center

Jun 2025 - Mar 2026 (9 months)

Managed company finances and payroll using QuickBooks, including bookkeeping, cash flow tracking, and regular payroll processing. Conducted operational audits, optimized workflows, and oversaw inventory, scheduling, vendor relations, and expansion initiatives.

Quickbooks Bookkeeping Cash Flow Management Payroll Processing Operational Audits Workflow Optimization Inventory Control Procurement Scheduling Vendor Relations Contract Negotiation Business Growth

Military Officer

Department of Defense - Massachusetts Army National Guard

Aug 2017 - Dec 2024 (7 years 4 months)

Supervised and mentored junior personnel and officers, supporting operational readiness, performance tracking, and career management. Served as administrative assistant to the Medical Headquarters Commander, executing high-level logistics, multi-provider scheduling, classified data entry, and medical clearance examination coordination.

Mentoring Operational Readiness Performance Tracking Career Management High Level Logistics Data Integrity Resource Allocation Medical Clearance Coordination

Home Health Aide

Chanda Care

Mar 2021 - Nov 2022 (1 year 8 months)

Served as a key communications liaison between private families, healthcare networks, and primary care supervisors regarding medical status shifts. Helped ensure timely coordination of updates across care stakeholders.

Care Coordination

Hospital Unit Operations Associate

Baystate Medical Center

Jun 2021 - Apr 2022 (10 months)

Coordinated administrative operations for a high-volume hospital unit, managing patient admissions, transfers, discharges, and multi-disciplinary staff scheduling. Used Electronic Health Records and related systems to enter physician orders, update charts, track lab results, and maintain regulatory compliance while serving as a primary phone and inquiry liaison.

Patient Admissions Patient Transfers Patient Discharge Staff Scheduling Electronic Health Records (EHR)EHR Data Entry DataBase Systems Regulatory Compliance Customer Service Conflict Resolution Liaison Communication

Patient Care Technician

Baystate Medical Center

Jan 2021 - Apr 2022 (1 year 3 months)

Provided urgent clinical support in a fast-paced environment by prioritizing time-sensitive provider and patient needs. Managed multiple tasks concurrently to support ongoing patient care operations.

Prioritization Multitasking Patient Support Provider Support