Open to opportunities

T Jones

@tjones

Message

I streamline healthcare operations so teams can deliver organized, patient-centered care.

United States

Message

What I'm looking for

I'm seeking healthcare operations, practice administration, or hospital leadership opportunities where I can improve workflows, strengthen communication, support patient-centered care, and use innovative technology to improve employee and patient experiences.

At Mass General Hospital, I coordinate patient, clinical, and administrative workflows in the PACU, supporting department efficiency, patient throughput, and communication across the care team.

Previously, I spent nearly 10 years at Commonwealth Care Alliance leading a remote LTSS/PCA authorization team, improving workflows, monitoring performance, resolving service and payment issues, and ensuring policy and regulatory compliance. I bring 11+ years across hospital operations, managed care, patient services, and healthcare leadership, with a focus on organized processes that strengthen patient and employee experiences.

Experience

Work history, roles, and key accomplishments

Current

PACU Unit Coordinator

Current

Mass General Hospital

Jun 2024 - Present (2 years 3 months)

Provide administrative support to clinical staff, patients, and families Manage front desk operations, including communication, coordination, and information flow Support department efficiency and patient throughput, helping maintain a smooth care experienceCollaborate closely with the Charge Nurse and care team to prioritize tasks and respond to real-time needs Serve as a central point of contact

Administrative Support Front Desk Operations Coordination

LTSS/PCA Service Authorization Team Lead

Commonwealth Care Alliance

Nov 2013 - Nov 2023 (10 years)

Supervises and coordinates all workflow activities related to LTSS Authorization (e.g., data entry, medical necessity review).
Ensures effective and consistent clinical service decisions with accurate documentation of clinical decision
and works with manager to ensure consistency in applying policy
• Assists LTSS and PCA Coordinators in problem-solving provider, vendor, systems or other authoriza

Patient Care Associate

Boston Medical Center (BMC)

Jan 2013 - Jun 2013 (5 months)

•Process calls and electronic referrals for Podiatry and Bariatric Surgery clinics
•Schedule patient appointments in enterprise wide scheduling system (EWS)
•Triage notes to nursing and practice staff in electronic medical record (Logician EMR)
•Validate demographics and register new patients in the patient registration system (SDK)

Call Center Phone Operator

MASCO

Dec 2012 - Jan 2013 (1 month)

•Processed emergency and answering service calls for area physicians/hospitals
•Triaged medical-related calls and paged on/off-call nurses and social workers
•Answered office main phone numbers, providing after-hours coverage and paging
•Delivered messages via phone, email, fax or PDA