Looking for a job

kelly orlando

@kellyorlando

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I lead healthcare operations that expand access, improve margins, and strengthen patient care.

United States

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What I'm looking for

I'm looking to lead healthcare operations where I can expand patient access, improve financial and clinical performance, build collaborative teams, and deliver sustainable service growth.

I've led ambulatory and specialty-care operations at Beth Israel Deaconess Medical Center, InCare Pulmonary and Sleep Medicine Specialists, and Harvard Medical Faculty Physicians, aligning clinical services, financial performance, and patient access.

At Beth Israel Deaconess, I managed a $40M+ budget and a 100+ person team while expanding specialty offerings from 2 to 27, increasing Chelsea visit volume 40% to 100K annually, and reducing patient access time by 22%. I also launched a COVID testing site that generated $8M in unanticipated net revenue.

Most recently, I improved revenue cycle operations, redesigned outpatient workflows, built KPI reporting, and secured $100,000 in annual malpractice insurance savings. I bring an open, people-focused leadership style to building patient-centered services, high-performing teams, and sustainable growth.

Experience

Work history, roles, and key accomplishments

Vice President, Operations

Incare Pulmonary and Sleep Medicine Specialists

Aug 2025 - Sep 2026 (1 year 1 month)

Direct oversight of all operational functions and clinical service delivery, including revenue cycle, credentialing, payer enrollment, provider profitability, and administrative systems. Led strategic initiatives to optimize revenue cycle, transform charge capture, redesign outpatient processes, and secure new service contracts.

Executive Director, Ambulatory Operations

Beth Israel Deaconess Medical Center

Jan 2004 - Jan 2025 (21 years)

Oversaw multiple clinical services at two satellite community centers, including medical and surgical specialties, urgent care, and diagnostic testing. Managed a $40M+ budget, led a team of 100+, and spearheaded service expansion, regulatory compliance, and performance improvement initiatives.

Director, Operations

Harvard Medical Faculty Physicians

Feb 2001 - Dec 2003 (2 years 10 months)

Oversaw operations for three ambulatory sites, inpatient consult, ECT, and emergency department services. Partnered with the Chair of Psychiatry to manage administrative, financial, and clinical operations for a complex academic department.

Operations Management Healthcare Operations Budget Management Revenue Growth Accounts Receivable Team Leadership Ambulatory Care Inpatient Consults ECT Emergency Department Financial Management Onsite Collections Accounts Receivable Reduction

Operations Manager

Harvard Medical Faculty Physicians

Aug 1995 - Jan 2001 (5 years 5 months)

Managed operations for three ambulatory sites, inpatient consult, ECT, and emergency department services. Recruited, supervised, and evaluated a 14-person team.