Catherine Atienza

Supervised and coached Practice Managers, ensuring smooth operations by covering for them when needed. Optimized workflows, developed Standard Operating Procedures, and tracked performance via deliverables and operational dashboards.

Directed daily operations of a busy medical practice, overseeing front office, billing, and clinical support teams to ensure seamless patient care and administrative efficiency. Managed 15+ physician schedules for Oncology/Surgery/Imaging, Laboratory, and Infusion clinics, handling over 100 patients daily.

Supervised 21 direct reports in front and back office operations, including administrative and clinical staff. Managed schedules for 6 physicians in a high-volume Primary Care and Pediatric clinic, handling over 100 patients daily.

Conducted simulations with nursing faculty and maintained and organized simulation center equipment. Assisted the director with the integration of simulation curriculum, contributing to educational program development.

Supervised 6 front office staff, 4 back office staff, and 3 mid-level providers, coordinating patient care, appointment scheduling, registration, and billing for a high-volume Endocrinology Clinic. Coordinated the creation and revision of 5 physician daily clinic schedules and addressed patient issues and grievances.

Coordinated high volume of domestic and international patient visits, ensuring seamless patient experience. Prepared and maintained IRB Protocols, demonstrating adherence to research guidelines.

Coordinated and implemented faculty's lab schedules and trained graduate assistants and Sim Technicians in high and low fidelity simulations. Conducted high fidelity simulations for nursing students and hospital users, enhancing practical learning experiences.

Organized the Annual Graduate Student Retreat and tracked PhD student progress. Assisted in the recruitment of prospective graduate students and prepared and maintained hiring letters for research and teaching assistants.

Sold St. John merchandise and assisted the department manager with budgets to ensure employment and department productivity. Prepared processing, storage, and shipment of online orders, contributing to efficient retail operations.

Completed Lean Certification in April 2018, demonstrating proficiency in lean methodologies and principles. This certification enhances skills in process optimization and efficiency within healthcare settings.

Earned a Master’s in Healthcare Administration from California State University East Bay in May 2025. This advanced degree focuses on healthcare management and administration.

Obtained a Bachelor of Science degree from the University of Georgia in May 2009. This foundational education provided a strong academic background.