VO
Open to opportunities

Viviana Olimpio

@vivianaolimpio

Accomplished Customer Success and Partner Management professional with 15+ years experience.

Brazil

What I'm looking for

I am looking for a role that fosters collaboration and drives customer success, with opportunities for professional growth and impactful contributions.

I am an accomplished Customer Success and Partner Management professional with over 15 years of experience in the tech industry. My expertise lies in driving customer engagement, reducing churn, and maximizing value realization through data-driven strategies. I have a proven track record of managing high-value accounts and building trusted relationships with key stakeholders, which has allowed me to lead cross-functional teams to exceed business objectives.

In my current role at Amazon Web Services (AWS), I manage the PartnerCast Program, where I successfully increased new partner sales leads by 40% and reduced the sales cycle by 30%. My strategic approach to customer enablement has significantly improved partner engagement and business growth. I am fluent in Portuguese, English, and Spanish, which enhances my ability to connect with diverse clients and partners.

Experience

Work history, roles, and key accomplishments

A(
Current

Business Development & Partner Program Manager

Amazon Web Services (AWS)

Apr 2022 - Present (3 years 2 months)

Managed the PartnerCast Program, increasing new partner sales leads by 40% and reducing the sales cycle by 30%. Developed a regional customer enablement strategy, improving partner engagement and business growth. Implemented data-driven analytics to measure partner performance and optimize solutions, enhancing customer satisfaction and retention.

IN

Customer Success Executive (High-Touch Accounts)

Infobip

Sep 2020 - Jan 2022 (1 year 4 months)

Increased customer annual recurring revenue (ARR) by over 100% and reduced churn from 30% to less than 10% by proactively addressing customer needs. Established trusted advisor relationships with key stakeholders and led quarterly business reviews to drive upsell opportunities.

AR

Partner Account Manager

Arcserve

Aug 2014 - Sep 2020 (6 years 1 month)

Drove 50% of Brazil’s total revenue through strategic partner management and customer success initiatives. Expanded the partner ecosystem by 20% and led training programs to enhance product adoption and improve renewal rates.

CT

Inside Channel Account Manager

CA Technologies

Aug 2012 - Aug 2014 (2 years)

Maintained 80% of partners active through consistent engagement and solution optimization. Spearheaded renewal strategies to ensure customer retention and sustained revenue growth.

HP

Technology Consultant

HP

Jan 2010 - Jul 2012 (2 years 6 months)

Led process improvements that increased invoice approval rates by 90%. Managed large enterprise customer accounts, ensuring seamless service delivery.

Education

Degrees, certifications, and relevant coursework

Universidade Presbiteriana Mackenzie logoUM

Universidade Presbiteriana Mackenzie

Master’s Degree, Telecommunications Engineering

2010 - 2011

Completed a Master’s Degree in Telecommunications Engineering, focusing on advanced telecommunications systems, network design, and data communication technologies.

Faculdade de Tecnologia de São Paulo - FATEC-SP logoFF

Faculdade de Tecnologia de São Paulo - FATEC-SP

Bachelor’s Degree, Computer Science & IT

2005 - 2007

Earned a Bachelor’s degree in Computer Science & IT, covering software development, database management, and information systems.

Tech stack

Software and tools used professionally

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Viviana Olimpio - Business Development & Partner Program Manager - Amazon Web Services (AWS) | Himalayas