Viviana Olimpio
@vivianaolimpio
Accomplished Customer Success and Partner Management professional with 15+ years experience.
BrazilWhat I'm looking for
I am an accomplished Customer Success and Partner Management professional with over 15 years of experience in the tech industry. My expertise lies in driving customer engagement, reducing churn, and maximizing value realization through data-driven strategies. I have a proven track record of managing high-value accounts and building trusted relationships with key stakeholders, which has allowed me to lead cross-functional teams to exceed business objectives.
In my current role at Amazon Web Services (AWS), I manage the PartnerCast Program, where I successfully increased new partner sales leads by 40% and reduced the sales cycle by 30%. My strategic approach to customer enablement has significantly improved partner engagement and business growth. I am fluent in Portuguese, English, and Spanish, which enhances my ability to connect with diverse clients and partners.
Experience
Work history, roles, and key accomplishments
Business Development & Partner Program Manager
Amazon Web Services (AWS)
Apr 2022 - Present (3 years 2 months)
Managed the PartnerCast Program, increasing new partner sales leads by 40% and reducing the sales cycle by 30%. Developed a regional customer enablement strategy, improving partner engagement and business growth. Implemented data-driven analytics to measure partner performance and optimize solutions, enhancing customer satisfaction and retention.
Inside Channel Manager
Veeam Software
Dec 2021 - Apr 2022 (4 months)
Managed mid-touch partners, enhancing their sales and technical skills to improve overall engagement. Strengthened customer relationships by introducing customized solutions, which led to improved adoption rates.
Customer Success Executive (High-Touch Accounts)
Infobip
Sep 2020 - Jan 2022 (1 year 4 months)
Increased customer annual recurring revenue (ARR) by over 100% and reduced churn from 30% to less than 10% by proactively addressing customer needs. Established trusted advisor relationships with key stakeholders and led quarterly business reviews to drive upsell opportunities.
Partner Account Manager
Arcserve
Aug 2014 - Sep 2020 (6 years 1 month)
Drove 50% of Brazil’s total revenue through strategic partner management and customer success initiatives. Expanded the partner ecosystem by 20% and led training programs to enhance product adoption and improve renewal rates.
Inside Channel Account Manager
CA Technologies
Aug 2012 - Aug 2014 (2 years)
Maintained 80% of partners active through consistent engagement and solution optimization. Spearheaded renewal strategies to ensure customer retention and sustained revenue growth.
Technology Consultant
HP
Jan 2010 - Jul 2012 (2 years 6 months)
Led process improvements that increased invoice approval rates by 90%. Managed large enterprise customer accounts, ensuring seamless service delivery.
Education
Degrees, certifications, and relevant coursework
UMUniversidade Presbiteriana Mackenzie
Master’s Degree, Telecommunications Engineering
2010 - 2011
Completed a Master’s Degree in Telecommunications Engineering, focusing on advanced telecommunications systems, network design, and data communication technologies.
FFFaculdade de Tecnologia de São Paulo - FATEC-SP
Bachelor’s Degree, Computer Science & IT
2005 - 2007
Earned a Bachelor’s degree in Computer Science & IT, covering software development, database management, and information systems.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
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