A job where I can be challenged everyday and my ideas can be considered and listened.
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Rafael Tramontini
@rafaeltramontini
I'm a Customer Success Manager based on Brazil looking for remote/contractor opportunities.
BrazilWhat I'm looking for
Adaptable, Customer Success Manager with 16+ years’ experience in development of customer legendary experience, long term relationship, executive communication, crisis management, information technology and cybersecurity industry. A results-oriented executive with a strong background in enterprise support services, having managed over $1 MM in renewal. Recognized for collaborative leadership style, proactive approach, and keen ability to effectively translate complex operational concepts into tangible action plans. A proven customer satisfaction expert with a strong executive presence, capable of blending big-picture viewpoints with tactical considerations to inspire, build trust, and achieve healthy and sustainable deliverables.
I have a bachelor’s degree in IT Management and MBA in Cybersecurity and Cybercrimes.
Experience
Work history, roles, and key accomplishments
Current
Customer Success Manager
Ernst & Young
Jun 2022 - Present (4 years)
Trusted and strategic advisor for customer cybersecurity environment concerns
Main point of customer contact for operational requests on 24 x 7 availability
Relationship development with customer from customer staff to C-Level, acting as a facilitator of technical and executive communication
Customer satisfaction assurance, supporting on action plan development and resources engagement
Customer Success Manager
Dell Technologies
Nov 2018 - Jun 2022 (3 years 7 months)
Provide the highest level of service to all managed accounts over aspects from support, sales, presales, post sales, project a full life cycle of product portfolio
Account relationship E2E, crisis management and acting as a trusted advisor for customer concerns
Facilitated and administered ITIL based service support and/or service account management in the coordination of incident ownership
Education
Degrees, certifications, and relevant coursework
Rafael hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
BrazilAuthorized to work in
Salary expectations
75k+ USD
Social media
Job categories
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