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Daniel Schroeder

@danielschroeder

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Customer Experience Manager with expertise in project planning and analysis.

United States

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What I'm looking for

I seek a role that fosters growth, values innovation, and emphasizes customer satisfaction.

As a Customer Experience Manager at Paapri Cloud Technologies, I specialize in identifying business goals and developing custom solutions to enhance NetSuite's functionality. My role involves configuring the software to meet specific client needs and educating customers on its effective use. My experience in customer service has been honed through various roles, where I consistently strive to improve client satisfaction and operational efficiency.

Previously, I worked at Manufacturing Technology Inc, where I held multiple roles including Field Service Technician and Supply Chain Analyst. My technical skills allowed me to service and troubleshoot complex machinery, while my analytical abilities helped streamline supply chain processes. I have a proven track record of collaborating with cross-functional teams to ensure project milestones are met and resources are utilized effectively.

With a strong foundation in engineering and project management, I am passionate about leveraging my diverse skill set to drive business success. I am committed to continuous learning and professional development, as evidenced by my completion of a coding bootcamp and various relevant courses. I aim to bring my expertise in customer experience and project planning to a dynamic organization that values innovation and growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Manager

Current

Paapri Cloud Technologies

Sep 2023 - Present (1 year 9 months)

Currently identifying business goals and requirements, developing custom solutions to extend NetSuite's functionality, configuring NetSuite to meet specific needs, and educating customers on effective usage.

NetSuite Customer Education Business Analysis Solutions Configuration Management

Supply Chain Analyst

Manufacturing Technology Inc

Sep 2017 - Apr 2023 (5 years 7 months)

Collaborated with the Supply Chain Manager to implement efficiencies in processes, analyzed supply chain performance, and identified improvement opportunities.

Supply Chain Management Data Analysis Process Improvement Collaboration Performance Tracking

Project Engineer

Manufacturing Technology Inc

Sep 2017 - Apr 2023 (5 years 7 months)

Composed project plans, coordinated project kickoffs, and served as a liaison between customers and the company, providing updates to stakeholders.

Project Management Planning Coordination

Project Planner

Manufacturing Technology Inc

Sep 2017 - Apr 2023 (5 years 7 months)

Established project plans, tracked milestones, verified material flow, and communicated project status across functions while maintaining capacity planning software.

Project Planning Milestone Capacity Planning Cross Functional Communication Reporting

Field Service Technician

Manufacturing Technology Inc

Sep 2017 - Apr 2023 (5 years 7 months)

Serviced, installed, and troubleshot Linear and Rotary friction welding machines, mechanical, hydraulic, and electrical systems. Utilized Allen-Bradley PLC and performed machine alignments with a Faro Laser tracker.

Troubleshooting Welding

Forklift Operator and Dispatcher

Patrick Industries

Apr 2016 - May 2017 (1 year 1 month)

Started as a Forklift Operator and quickly transitioned to Dispatcher for a new business unit, later moving into an IT technician/help desk role.

IT Support Help Desk Logistics

Fabricator and Digital Media Wizard

Sandman Products LLC

Nov 2013 - Mar 2016 (2 years 4 months)

Responsible for MIG and TIG welding, metal shaping, packaging, and shipping, while also building an online presence for the business.

Welding Metal Inventory Management Digital Marketing Process Improvement

Pawnbroker

CashAmerica Inc.

Jan 2013 - Mar 2013 (2 months)

Evaluated and provided loans on merchandise, assessed values, and tested precious metals for authenticity.

Valuation Customer Service Loan Processing Merchandise

Custodian and Admin Assistant

Trada

May 2012 - Dec 2012 (7 months)

Maintained a positive work environment for staff, performed handyman tasks, and assisted with administrative duties.

Administrative Support

Field Service Specialist

Dish Network

Mar 2008 - Jan 2012 (3 years 10 months)

Provided customer service and technical support for satellite equipment installation and maintenance, recognized for outstanding performance.

Customer Service Technical Support Performance Training

Education

Degrees, certifications, and relevant coursework

Indiana University South Bend

Various

Studied technical Graph communication (CAD), Human Behavior in Organizations, and College Algebra at Indiana University South Bend.

South Bend School Corporation

GED, General Education

Achieved a GED with Honors from South Bend School Corporation.

Kuemmeth & Ziegler Gmbh

Journeyman Certificate, Automotive Technology

Obtained a Journeyman Certificate and became a licensed Car Mechanic.

Volksschule-Oberes-Wernthal-Poppenhausen

High School Diploma, General Education

Graduated with a High School Diploma (equivalent) from Volksschule-Oberes-Wernthal-Poppenhausen in Germany.

Indiana Wesleyan University

Business

Completed coursework in Accounting and various ECON and Business classes at Indiana Wesleyan University.

Purdue University

Manufacturing

Courses taken at Purdue MEP include Corrective and Preventive Action, Print Reading for Manufacturing, Supplier Selection, Monitoring, Evaluation and Development, OSHA 10, Lean Safety, and effective Onboarding.