Jackie Morsberger

Leveraged generative AI to accelerate customer experience process design, transformed support operations reducing open tickets by 80%, and built a high-performing Professional Services and Support organization.

Directed a team of project managers responsible for approximately $5MM in ACV, led monthly finance reviews reducing invoice submittal time by 70%, and standardized project processes and templates.

Managed open issues across multiple locations reducing them by 15%, designed custom modifications, trained clients, and validated deliverables for twenty-seven custom modifications.

Led teams at client site visits, determined processes for high-profile clients, and managed an active customer base of 2000+ scheduled medical providers.

Supported a team of 10 direct reports, coached customer-facing consultants, and collaborated with internal partners to standardize processes.

Managed accounts worth approximately $2MM in ACV, delivered on-time and on-budget implementations exceeding 90% metric, and mentored consultants and analysts.

Led onboarding for incoming consultants, served as project manager for 33 departments in 2 implementation waves, and managed project timelines.

Accommodated complex business rules to deliver accurate work schedules and provided technical and non-technical direction for software integration and troubleshooting.

Managed a customer base of 900+ end users and worked with client teams to provide custom system and integration design.

Bachelor of Science in Industrial Engineering from Clemson University, completed in May 2012.

Project Management Professional (PMP) certification from the Project Management Institute.

Completed continuing education certifications in coaching, performance management, time management, and managing difficult conversations.