Open to opportunities

Laura Halmich

@laurahalmich

Message

Experienced project manager with a focus on operational efficiency.

United States

Message

What I'm looking for

I am looking for a role that values creativity and offers opportunities for growth while allowing me to leverage my project management skills to drive operational improvements.

I am a dedicated professional with a strong background in project management and customer service. Over the years, I have honed my skills in enhancing operational efficiency and reducing costs through data-driven decisions. My experience as a Warehouse Lead at WOW! allowed me to ensure 99% inventory accuracy using Netsuite software, optimize logistics, and manage shipments effectively. I take pride in my ability to analyze trends and make informed decisions that drive business improvements.

Throughout my career, I have consistently demonstrated my commitment to customer satisfaction. As a Customer Service Support Specialist, I resolved customer issues during challenging times, ensuring service continuity and maintaining high service quality. My ability to adapt to remote support roles and propose innovative solutions has significantly improved service delivery. I believe that leveraging creativity and resourcefulness is key to achieving strategic goals and enhancing overall operational readiness.

Experience

Work history, roles, and key accomplishments

Current

Warehouse Lead

Current

WOW!

Mar 2022 - Present (3 years 4 months)

Led the Potterville warehouse operations, ensuring 99% inventory accuracy using Netsuite software. Optimized logistics and managed shipments to enhance overall efficiency.

NetSuite Logistics Inventory Management Data Analysis

Customer Service Support Specialist

WOW!

Apr 2020 - Mar 2022 (1 year 11 months)

Resolved customer issues via phone, ensuring service continuity during COVID-19 closures. Accurately entered sales commissions using Google Sheets, supporting timely compensation.

Customer Service Google Sheets Process Optimization

Customer Relations Specialist

WOW!

Jul 2015 - Apr 2020 (4 years 9 months)

Facilitated customer transactions and equipment returns, enhancing service efficiency. Maintained precise financial records by processing remote and mailed payments.

Customer Service Troubleshooting Customer Satisfaction

Routing Coordinator

WOW!

Apr 2013 - Feb 2015 (1 year 10 months)

Coordinated 30+ technician routes, enhancing efficiency and minimizing delays. Managed Excel for precise labor data, aiding strategic decisions.

Routing Excel Team Collaboration Workflow Optimization

Warehouse Technician

WOW!

Sep 2012 - Apr 2013 (7 months)

Tested and maintained cable equipment, ensuring operational efficiency. Managed equipment logistics, supporting technicians with timely service completion.

Logistics

Dispatch Specialist

WOW!

Feb 2012 - Sep 2012 (7 months)

Coordinated daily routes for technicians, enhancing efficiency and reducing downtime. Troubleshot and resolved equipment issues.

Troubleshooting Scheduling

Dispatch Specialist

Broadstripe

Sep 2002 - Feb 2012 (9 years 5 months)

Coordinated daily routes for technicians, enhancing efficiency and reducing downtime. Troubleshot and resolved equipment issues.

Troubleshooting Scheduling

Education

Degrees, certifications, and relevant coursework

Potterville High School

Diploma, General Studies

Completed high school education, gaining foundational knowledge and skills across various subjects. Developed strong communication and problem-solving abilities through coursework and extracurricular activities.