Christopher Hayes

Delegated daily tasks, managed team priorities, onboarded and trained new hires, and reconciled loan financial data using macro-enabled spreadsheets to ensure accuracy in conversion processes.

Executed data audits and system entries for borrower accounts transitioning to MOHELA, audited federal student loan assets, and led a post-consolidation adjustment project to ensure accurate servicing releases.

Compiled and organized account data, maintained production and quality standards in AES/PHEAA systems, assessed liability exceptions, and trained associates to improve team performance.

Reorganized lender and borrower files, prepared account information for efficient data entry, conducted research on account issues, and tracked daily performance statistics.

Processed borrower dispute data and verified loan details for accuracy, documented dispute resolution actions, and supported comprehensive loan activity reviews during investigations.

Conducted daily cycle counts using RF scanners, maintained inventory accuracy, audited materials prior to shipment, and upheld warehouse safety and organization.

Processed inbound orders, performed quality control and order preparation, operated heavy machinery including forklift, and ensured shipping compliance and safety.

Operated manufacturing machinery to produce lawn and garden products, maintained quality control across production steps, and supported continuous production with minimal waste.

Diagnosed and repaired computers and printers, coordinated vendor procurements and upgrades, and managed accounts receivable, invoicing, and reconciliations to ensure timely payments.

High School Diploma with college preparatory coursework from Hanover Senior High School in Hanover, PA.