MD

Open to opportunities

Melissa Davidson

@melissadavidson

Customer-focused project manager who drives multimillion-dollar project delivery and customer retention.

What I'm looking for

I am seeking a leadership role where I can manage cross-functional teams, improve customer experience, and drive process and revenue improvements.

I am a customer-focused project manager with a proven record of overseeing multimillion-dollar portfolios and improving customer satisfaction and retention. I lead cross-functional teams to deliver complex projects on scope, on budget, and on time.

At Morin Corporation I was promoted to National Customer Service Manager and now oversee $43M in projects while leading a team of 10 Project Coordinators and executing 645+ projects. I leverage Salesforce CRM and KPI-driven reporting to align teams, forecast revenue, and implement strategic improvements.

Previously I directed teams responsible for $23.5M in managed projects and improved customer service ratings from poor to excellent by training sales, reducing complaints, and improving retention. I also have hands-on experience in project coordination, logistics, and office management across small-business and construction environments.

I bring strengths in customer advocacy, cross-functional collaboration, people management, process improvement, and operational systems (Salesforce, QuickBooks, SAP). I seek opportunities where I can lead teams, improve customer outcomes, and drive measurable operational results.

Experience

Work history, roles, and key accomplishments

MC

Current

National Customer Service Manager

Current

Morin Corporation

Jun 2024 - Present (1 year 9 months)

Promoted to oversee $43M in projects and lead a team of 10 Project Coordinators to execute 645+ projects while improving KPI reporting, forecasting revenue, and driving cross-functional process improvements.

Project Management Customer Advocacy Salesforce CRM Forecasting KPI Analysis Team Leadership Budget Management

MC

Project & Customer Service Manager

Morin Corporation

Jul 2017 - Jun 2024 (6 years 11 months)

Directed a team of 4 Project Coordinators overseeing 253+ active projects and $3.2M monthly project value, improved customer service ratings from poor to excellent, and managed contract negotiations and production schedules for $23.5M+ in projects.

Project Management Customer Service Contract Negotiation Production Scheduling Team Management Complaint Resolution

CA

Administrative Assistant

Contractors Home Appliance

Jan 2013 - Dec 2017 (4 years 11 months)

Managed logistics and scheduling for 20+ daily deliveries, implemented field and office procedure improvements to increase efficiency and reduce costs.

Logistics Coordination Scheduling Process Improvement Customer Service Vendor Management Operations

MC

Project Coordinator

Morin Corporation

Apr 2016 - Jun 2017 (1 year 2 months)

Maintained and monitored project plans and schedules for portfolios generating over $5M, resolved contract issues with sales, and documented requirements to minimize costs and ensure accurate orders.

Project Coordination Contract Management Cross Functional Collaboration Documentation Scheduling Cost Control Sales Support

CR

Office Manager

Christopher Bryant Co. & David Litchfield Building & Remodel

Jan 2010 - Dec 2013 (3 years 11 months)

Reduced costs by over $40,000 through insurance negotiations, managed payroll and AR/AP, and led trade show initiatives that grew sales by 12%.

Office Management Payroll Event Coordination Regulatory Compliance

Education

Degrees, certifications, and relevant coursework

Melissa hasn't added their education

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Tech stack

Software and tools used professionally

Salesforce

Gmail

QuickBooks

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