Melissa Davidson
@melissadavidson
Customer-focused project manager who drives multimillion-dollar project delivery and customer retention.
United StatesWhat I'm looking for
I am a customer-focused project manager with a proven record of overseeing multimillion-dollar portfolios and improving customer satisfaction and retention. I lead cross-functional teams to deliver complex projects on scope, on budget, and on time.
At Morin Corporation I was promoted to National Customer Service Manager and now oversee $43M in projects while leading a team of 10 Project Coordinators and executing 645+ projects. I leverage Salesforce CRM and KPI-driven reporting to align teams, forecast revenue, and implement strategic improvements.
Previously I directed teams responsible for $23.5M in managed projects and improved customer service ratings from poor to excellent by training sales, reducing complaints, and improving retention. I also have hands-on experience in project coordination, logistics, and office management across small-business and construction environments.
I bring strengths in customer advocacy, cross-functional collaboration, people management, process improvement, and operational systems (Salesforce, QuickBooks, SAP). I seek opportunities where I can lead teams, improve customer outcomes, and drive measurable operational results.
Experience
Work history, roles, and key accomplishments
National Customer Service Manager
Morin Corporation
Jun 2024 - Present (2 years 1 month)
Promoted to oversee $43M in projects and lead a team of 10 Project Coordinators to execute 645+ projects while improving KPI reporting, forecasting revenue, and driving cross-functional process improvements.
Project & Customer Service Manager
Morin Corporation
Jul 2017 - Jun 2024 (6 years 11 months)
Directed a team of 4 Project Coordinators overseeing 253+ active projects and $3.2M monthly project value, improved customer service ratings from poor to excellent, and managed contract negotiations and production schedules for $23.5M+ in projects.
Administrative Assistant
Contractors Home Appliance
Jan 2013 - Dec 2017 (4 years 11 months)
Managed logistics and scheduling for 20+ daily deliveries, implemented field and office procedure improvements to increase efficiency and reduce costs.
Project Coordinator
Morin Corporation
Apr 2016 - Jun 2017 (1 year 2 months)
Maintained and monitored project plans and schedules for portfolios generating over $5M, resolved contract issues with sales, and documented requirements to minimize costs and ensure accurate orders.
Office Manager
Christopher Bryant Co. & David Litchfield Building & Remodel
Jan 2010 - Dec 2013 (3 years 11 months)
Reduced costs by over $40,000 through insurance negotiations, managed payroll and AR/AP, and led trade show initiatives that grew sales by 12%.
Education
Degrees, certifications, and relevant coursework
Melissa hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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