Daniel Roux
@danielroux
I grow customer relationships, SaaS adoption, and service-led business results.
South AfricaWhat I'm looking for
I've spent 19 years building client relationships across customer success, support, services, sales, and account management. At DriveRisk, I progressed through three promotions over nine years to Customer Success Manager, supporting customers nationwide on a driver-behaviour and safety SaaS platform.
I conduct site visits, train users, administer systems, resolve technical issues, and rescue critical client relationships through practical corrective plans. I also identified and upsold appropriate equipment and upgrades that increased installed equipment volume while helping clients reduce on-road risk and collisions.
Since February 2024, I've founded and operated ClearView Solutions in Cape Town, managing client acquisition, service delivery, field-team scheduling, quality control, quotations, invoicing, and recurring corporate service contracts for solar panel, window, and external cleaning.
Experience
Work history, roles, and key accomplishments
Owner & Operator
ClearView Solutions
Feb 2024 - Present (2 years 6 months)
Founded and operate a cleaning solutions business serving residential and corporate clients, focusing on solar panel maintenance. Manage all business operations, client acquisition, and relationship management.
Customer Success Manager
DriveRisk
Jan 2013 - Jan 2024 (11 years)
Managed customer relationships nationwide, advising on products, resolving technical issues, and rescuing at-risk accounts. Promoted three times in nine years, improving revenue, profitability, and customer satisfaction.
Account Manager
Pinnacle Africa
May 2013 - Aug 2013 (3 months)
Managed a group of accounts, building relationships, addressing issues, and identifying growth opportunities. Conducted client site visits, created product orders, and advised on solutions.
Sales Training Manager
Sky Runner Marketing
Nov 2012 - Mar 2013 (4 months)
Managed sales training initiatives and programmes for direct sales teams, enabling achievement of sales targets. Played a key sales management role and managed relationships with key stakeholders.
IT Technician
Pinnacle Micro
Jul 2012 - Oct 2012 (3 months)
Filled a purely technical role attending to hardware and software troubleshooting, tests, and repairs.
Data Capture Supervisor
RTT Logistics
Feb 2004 - Jun 2012 (8 years 4 months)
Supervised the data capture team, managing company and client data per strict procedures. Later advanced to managing the IT Helpdesk, leading a team of three support staff.
Education
Degrees, certifications, and relevant coursework
365 Data Science
Certificate, Data Science
2022 - 2022
Completed multiple data science courses covering Power Query, Advanced Excel, PowerBI, and data analysis.
Perfect Grow
Certificate, Agriculture
2017 - 2017
Completed a course on farming with hydroponics.
Net Campus
Certification, Information Technology
2006 - 2006
Earned A+ and N+ certifications.
Hoër Volkskool
Matric, General
Completed secondary education.
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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